Updated: March 27, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

My fire stick is not connecting

I have replaced the batteries I’ve unplugged it from back of the TV re-plugged it in. I can talk to Alexa on it but it is not letting me connect with Netflix or any other of my services.

Hello, thank you for using Howly.
Okay, thank you. Does it show you any messages on the screen?

Customer Replay

When I press the Alexa button it and go to food and cooking it tells me sorry something went wrong. Please try again later.

Could you check the network status on your Fire TV device, please?

  1. Go to Settings.
  2. Select Network.
  3. Find your network name.
  4. Press Play/Pause on your remote to see your network status and follow the recommended steps.
Customer Replay

settings on the remote?

If you have the Settings button on your remote, yes please

Customer Replay

I don’t see a settings

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By the way, have you tried to unplug your TV for a minute?

Customer Replay

I will try that
thank you so much I believe that did the trick. Hope you have a great day. I appreciate the help. I was going crazy.

Have you checked if the issue is still there?

Customer Replay

I can get on Netflix now. Thank you.

You are welcome!
Can I help you with anything else?

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