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My cell link stopped sending and I have changed batteries in camera and the CELL LINK
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation. With what device are you having troubles?
Cell Link stopped sending pictures to my phone and I have changed the batteries in camera and the CELL Link and still not working
What troubleshooting have you done so far?
So know it is not working at all?
I have turned it off and back on and lodged out and back in
Can you turn it on?
It I is on now
Ok. Got it
Can you verify your camera's firmware version?
Yes
- Open the SPYPOINT app > Cameras > Status > check the firmware version.
- Compare it to the most recent version available:
- Go to All About my Device > Select your device > Scroll down to the Firmware Update section.
Mine is a cell-link can not scroll down
You should do it on your phone, *****
I am but it will not let me click on it
If your device us connected to Call link?
Yes
So then this option should be available, *****
When I take the CELL-Link off the camera and install a SDCard the camera works fine just not to my phone
Okay. Do You have Spypoint app installed on your phone?
Yes
Great
On which step you're having a problem? Have you found a tab, that says cameras?
Yes
Great
Can You find "Status"?
Yes
What you can see after you tap on status?
I can see General Info and Device Info
Tap on device info, please. Let me know what you would see there
Model Firmware Last Installation Activation Code
Tap on firmware
It will not do anything
Can You please make a screenshot of this tab, and send it to me in this chat?
Did you get it
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 338889
Go back, and open the general info, please. Send me a screenshot of general info as well, please
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 338930
Got it
When you open a photo tab on the bottom - there are no new photos?
Yes but the camera is in front of me and going off and it has not came to my phone
Got it
What plan do you have in spypoint app?
Premium Unlimited photos
Thanks
Can You Please open the settings of the camera, and send me a screenshot?
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 258024
Thanks
Tap on cellular setup, and put on option, that say "Take a photo at the next transfer"
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 278804
This is all I can get on this page
Understood. Can You please open google play market, and find the spy point app. Check if you have the latest version. If there is update available - please update.
Check now no update t this time
Can You please open a tab that says the camera, and show me a list that you would see?
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 416619
Here is what I have
Got it
Open settings, tap on cellular setup and change frequency to 12 times per day
Ok we have done it
Perfect
Now I would recommend waiting until the next synchronization. It may take up to 2 hours. If it wouldn't upload images - please, contact us again, and we will proceed with this problem. Would it be okay with you?
Thank you have a great day
You're welcome!
Is there anything else I can do for you today?
No Sir
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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