Updated: March 19, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

Keep getting no satalite signal on TV

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me, what TV do you have?

Customer Replay



And could you please tell me, are you using any TV box such as Roku or others?

Customer Replay


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Thank you, noted!
*****, please try the following:
Check whether the remote has an Input/Source button. If so, press the button and select the input that matches the source.
If your remote lacks this feature, press the Home button, go to the TV’s Upper-Right corner for the Input Icon, and then click on it.
If your inputs are labeled, click All Inputs to see each of the Port numbers.

Customer Replay

ok will try

Take as much time as you need!

Customer Replay

it says searching for listings then goes to no sat signal thats it

I see.
Have you tried to unplug your TV from the power outlet, waiting for 30s and then plugging it back in?

Customer Replay

started on Sunday during the world cup final yes done it lots of times

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Please try these steps:
On your remote, press the Home button.
Click on Settings. After that, select QUICK SETTINGS.
Select Open channels, Channel tuning, and then Manual Tuning.
Click on Channel Watching.
Check the signal strength it shows nothing
Got it.
*****, do you have a 'Power Button' on the side of your TV?

Customer Replay

dont think so

Could you please check and tell me if you have, please?

Customer Replay

cannot see one

Got it, thanks!
*****, you are using AV, correct?

Customer Replay

what is AV

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Are you using an antenna, or are you connecting something through an HDMI cable?

Customer Replay


Have you tried to re-plug the antenna cable?

Customer Replay


Please try to and tell me the results.

Customer Replay

its on the house wall outside

It should be connected to your TV with a cable.
Could you please check, on the back side of your TV near the HDMI outputs, there should be an AV output with a round cable, is it there?

Customer Replay

ok. i am 84 years old so its difficult will get back to you when my Son comes in thx for your help

Is there anything else I can do for you today?

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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