Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me, what TV do you have?
LG
Thanks!
And could you please tell me, are you using any TV box such as Roku or others?
no
Thank you, noted!
*****, please try the following:
Check whether the remote has an Input/Source button. If so, press the button and select the input that matches the source.
If your remote lacks this feature, press the Home button, go to the TV’s Upper-Right corner for the Input Icon, and then click on it.
If your inputs are labeled, click All Inputs to see each of the Port numbers.
ok will try
Take as much time as you need!
it says searching for listings then goes to no sat signal thats it
I see.
Have you tried to unplug your TV from the power outlet, waiting for 30s and then plugging it back in?
started on Sunday during the world cup final yes done it lots of times
Understood.
Please try these steps:
On your remote, press the Home button.
Click on Settings. After that, select QUICK SETTINGS.
Select Open channels, Channel tuning, and then Manual Tuning.
Click on Channel Watching.
Check the signal strength it shows nothing
Got it.
*****, do you have a 'Power Button' on the side of your TV?
dont think so
Could you please check and tell me if you have, please?
cannot see one
Got it, thanks!
*****, you are using AV, correct?
what is AV
Are you using an antenna, or are you connecting something through an HDMI cable?
amtenna
disc
Have you tried to re-plug the antenna cable?
no
Please try to and tell me the results.
its on the house wall outside
It should be connected to your TV with a cable.
Could you please check, on the back side of your TV near the HDMI outputs, there should be an AV output with a round cable, is it there?
ok. i am 84 years old so its difficult will get back to you when my Son comes in thx for your help
Understood.
Is there anything else I can do for you today?
bye
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