Created: November 17, 2022

Just signed up for YouTube tv and on home page clicked on football game and it says playing but screen is black

Last Edit: November 17, 2022
Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
What device are you watching it on?
Customer Reply
Samsung TV
Mia Green
Mia Green Tech Expert & Writer
Got it
Customer Reply
Clicked on game top picks for me and says playing but screen is black
Mia Green
Mia Green Tech Expert & Writer
Noted
Please try logging out of the account and back in
Customer Reply
Ok
Mia Green
Mia Green Tech Expert & Writer
Please keep me posted!
Customer Reply
Where is log out?
Mia Green
Mia Green Tech Expert & Writer
To sign out an account from YouTube on TV:

- Open the YouTube app on your TV.
- Then select the left menu.
- Now select your profile picture to open the accounts page.
- Select your account from the list and click on Sign out.
Customer Reply
Ok done sign in next?
Mia Green
Mia Green Tech Expert & Writer
Yes please
Customer Reply
ok
That signed me into to YouTube not YouTube TV
youtubetv in under my wife’s name coz used her cc
Mia Green
Mia Green Tech Expert & Writer
You should see 'YouTube TV' in the left sidebar
Customer Reply
ok
Mia Green
Mia Green Tech Expert & Writer
Let me know once it's done
Customer Reply
ok did that clicked on Alabama game still same black screen
and is says playing
Mia Green
Mia Green Tech Expert & Writer
Got you
Customer Reply
is there a phone number I can call coz just trying this out and if it’s too much work than not I want to use this
Mia Green
Mia Green Tech Expert & Writer
Unfortunately, we currently don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Try to reset the YouTube TV app on your TV:
Step 1: Go to the left-hand menu, and press Settings.
Step 2: Scroll down and locate the Reset app option.
Step 3: Click on the Reset button two times to perform an app reset.
Customer Reply
only see column right side and under settings don’t see reset app option
membership, billing, 4K but no reset app and this tv is only 1 year old smart tv
Mia Green
Mia Green Tech Expert & Writer
Please check for Software Update on your TV:
- For that you need to head towards Settings>Support>Software Update>Update Now.
- If their availability of the update, it will automatically update, and after that TV will restart.
- If there is no availability, tap OK.
Customer Reply
Where is that typicall?
found it says function not available
Mia Green
Mia Green Tech Expert & Writer
Got you
Customer Reply
however clicked on a show on you tube tv and that played but sports didn’t and that’s the main reason why subscribing live sports
Mia Green
Mia Green Tech Expert & Writer
Please try restarting your router.
Customer Reply
Ok
Mia Green
Mia Green Tech Expert & Writer
Let me know if it helps.
Customer Reply
This will take a few minutes
turned tv off while doing this
Mia Green
Mia Green Tech Expert & Writer
Take your time!
Customer Reply
Ok let’s do this! We are good to go! Thank you!!
Mia Green
Mia Green Tech Expert & Writer
Does it work now?
Customer Reply
Yes sir
Thanks again for your help!
Mia Green
Mia Green Tech Expert & Writer
Happy to help!
Is there anything else I can do for you?
Customer Reply
We are good thank you!
Mia Green
Mia Green Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.