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Just signed up for YouTube tv and on home page clicked on football game and it says playing but screen is black
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What device are you watching it on?
Samsung TV
Got it
Clicked on game top picks for me and says playing but screen is black
Noted
Please try logging out of the account and back in
Ok
Please keep me posted!
Where is log out?
To sign out of an account from YouTube on TV:
- Open the YouTube app on your TV.
- Then select the left menu.
- Now select your profile picture to open the accounts page.
- Select your account from the list and click on Sign out.
Ok done sign in next?
Yes please
ok
That signed me into to YouTube not YouTube TV
youtubetv in under my wife’s name coz used her cc
You should see 'YouTube TV' in the left sidebar
ok
Let me know once it's done
ok did that clicked on Alabama game still same black screen
and is says playing
Got you
is there a phone number I can call coz just trying this out and if it’s too much work than not I want to use this
Unfortunately, we currently don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Try to reset the YouTube TV app on your TV:
- Go to the left-hand menu, and press Settings.
- Scroll down and locate the Reset app option.
- Click on the Reset button two times to perform an app reset.
only see column right side and under settings don’t see reset app option
membership, billing, 4K but no reset app and this tv is only 1 year old smart tv
Please check for Software Update on your TV:
- For that you need to head towards Settings>Support>Software Update>Update Now.
- If their availability of the update, it will automatically update, and after that TV will restart.
- If there is no availability, tap OK.
Where is that typicall?
found it says function not available
Got you
however clicked on a show on you tube tv and that played but sports didn’t and that’s the main reason why subscribing live sports
Please try restarting your router.
Ok
Let me know if it helps.
This will take a few minutes
turned tv off while doing this
Take your time!
Ok let’s do this! We are good to go! Thank you!!
Does it work now?
Yes sir
Thanks again for your help!
Happy to help!
Is there anything else I can do for you?
We are good thank you!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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