Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What device are you watching it on?
Clicked on game top picks for me and says playing but screen is black
Please try logging out of the account and back in
Please keep me posted!
Where is log out?
To sign out of an account from YouTube on TV:
Ok done sign in next?
That signed me into to YouTube not YouTube TV
youtubetv in under my wife’s name coz used her cc
You should see 'YouTube TV' in the left sidebar
Let me know once it's done
ok did that clicked on Alabama game still same black screen
and is says playing
is there a phone number I can call coz just trying this out and if it’s too much work than not I want to use this
Unfortunately, we currently don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Try to reset the YouTube TV app on your TV:
only see column right side and under settings don’t see reset app option
membership, billing, 4K but no reset app and this tv is only 1 year old smart tv
Please check for Software Update on your TV:
Where is that typicall?
found it says function not available
however clicked on a show on you tube tv and that played but sports didn’t and that’s the main reason why subscribing live sports
Please try restarting your router.
Let me know if it helps.
This will take a few minutes
turned tv off while doing this
Take your time!
Ok let’s do this! We are good to go! Thank you!!
Does it work now?
Thanks again for your help!
Happy to help!
Is there anything else I can do for you?
We are good thank you!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
What about starting a discussion? Be the first to share your thoughts!