Updated: April 03, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

Just signed up for YouTube tv and on home page clicked on football game and it says playing but screen is black

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What device are you watching it on?

Customer Replay

Samsung TV

Got it

Customer Replay

Clicked on game top picks for me and says playing but screen is black

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Please try logging out of the account and back in

Customer Replay


Please keep me posted!

Customer Replay

Where is log out?

To sign out of an account from YouTube on TV:

  • Open the YouTube app on your TV.
  • Then select the left menu.
  • Now select your profile picture to open the accounts page.
  • Select your account from the list and click on Sign out.
Customer Replay

Ok done sign in next?

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Yes please

Customer Replay

That signed me into to YouTube not YouTube TV
youtubetv in under my wife’s name coz used her cc

You should see 'YouTube TV' in the left sidebar

Customer Replay


Let me know once it's done

Customer Replay

ok did that clicked on Alabama game still same black screen
and is says playing

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Got you

Customer Replay

is there a phone number I can call coz just trying this out and if it’s too much work than not I want to use this

Unfortunately, we currently don't have the option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Try to reset the YouTube TV app on your TV:

  1. Go to the left-hand menu, and press Settings.
  2. Scroll down and locate the Reset app option.
  3. Click on the Reset button two times to perform an app reset.
Customer Replay

only see column right side and under settings don’t see reset app option
membership, billing, 4K but no reset app and this tv is only 1 year old smart tv

Please check for Software Update on your TV:

  • For that you need to head towards Settings>Support>Software Update>Update Now.
  • If their availability of the update, it will automatically update, and after that TV will restart.
  • If there is no availability, tap OK.
Customer Replay

Where is that typicall?
found it says function not available

Got you

Customer Replay

however clicked on a show on you tube tv and that played but sports didn’t and that’s the main reason why subscribing live sports

Please try restarting your router.

Customer Replay


Let me know if it helps.

Customer Replay

This will take a few minutes
turned tv off while doing this

Take your time!

Customer Replay

Ok let’s do this! We are good to go! Thank you!!

Does it work now?

Customer Replay

Yes sir
Thanks again for your help!

Happy to help!
Is there anything else I can do for you?

Customer Replay

We are good thank you!

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