- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
Ive lost wireless connectivity to my tv
Hello, thank you for using Howly.
Please, specify the brand and model of your device.
its Philips 6905 series
Thank you!
What troubleshooting have you done so far?
ive contacted bt to check the broadband connection which is fine. I’ve made several attempts to make the wireless connection to the tv and each time it has failed
How exactly did you try connecting your TV to the wireless connection?
Were you configuring it in the settings?
i just followed the instructions on the screen, entering the wireless network name and then the wireless password/key
Add what error message did you receive?
that the network connection had failed and to retry which I did
Can you, please, reset the BT router and try again?
I understand BT told you your broadband is fine, but it is just to make sure :)
how do I reset the router? I have a bt smart hub 2
- Press the Power button on the back of the Hub
- Confirm all lights on the front of the Hub are off
- Leave for 10 seconds
- Press the Power button again
- Confirm all lights on the front of the Hub are on
ok will do
havedone this
Please, check if you have connection now
yes I do thank you!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
no that’s all thank you very much
You're welcome!
I am so pleased to see your issue got resolved!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
