Updated: March 23, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

Ive lost wireless connectivity to my tv

Ive lost wireless connectivity to my tv

Hello, thank you for using Howly.
Please, specify the brand and model of your device.

Customer Replay

its Philips 6905 series


Thank you!
What troubleshooting have you done so far?

Customer Replay

ive contacted bt to check the broadband connection which is fine. I’ve made several attempts to make the wireless connection to the tv and each time it has failed

How exactly did you try connecting your TV to the wireless connection?
Were you configuring it in the settings?

Customer Replay

i just followed the instructions on the screen, entering the wireless network name and then the wireless password/key

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Add what error message did you receive?

Customer Replay

that the network connection had failed and to retry which I did

Can you, please, reset the BT router and try again?
I understand BT told you your broadband is fine, but it is just to make sure :)

Customer Replay

how do I reset the router? I have a bt smart hub 2

  • Press the Power button on the back of the Hub
  • Confirm all lights on the front of the Hub are off
  • Leave for 10 seconds
  • Press the Power button again
  • Confirm all lights on the front of the Hub are on
Customer Replay

ok will do
havedone this

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Please, check if you have connection now

Customer Replay

yes I do thank you!

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

no that’s all thank you very much

You're welcome!
I am so pleased to see your issue got resolved!

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