Updated: March 16, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

I've had my sky stream suspended, I have managed to pay £40.00 of the £86?

I'm trying to find out how or how I can pay the rest in 2 weeks and get my sky reconnected before then.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So you want to know how to return your Sky account if i am not mistaken?


Customer Replay


To reinstate your account, you must set up a continuous payment method and pay your FULL balance.

Go to sky.com/myaccount and Sign in. Click Bills & payments, then click Restore your services.

Type a continuous payment method and click Update your payment details.

Type a payment amount and your card details.

Click Next and confirm the reinstated timescales.

Are the instructions clear to you?

Customer Replay

I've done all that,but they want the full amount

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You have said that you paid £40.00 of the £86

Customer Replay


To return your account you need to pay another £46

Customer Replay

Oh OK thank you for your help

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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