Created: December 10, 2022

I’ve been hack and locked out of my Facebook account how do I fix this issue

Last Edit: January 6, 2023
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Oliver Maslou
Oliver Maslou Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you also
Oliver Maslou
Oliver Maslou Tech Expert & Writer
:)
Why do you think you were hacked?
Customer Reply
because my when trying to login into my account it says my name and my email doesn’t can’t be found or doesn’t match
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it.
Could you, please, tell me the email address and phone number associated with the hacked account?
Customer Reply
the email is *****@gmail.com I don’t remember the number because it’s an old number and i never updated the number on my account
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Do you use a new phone number?
Customer Reply
yes I do
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it.
Customer Reply
but it’s not on my account
ok thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Do you have access to *****@gmail.com?
Customer Reply
yes that’s correct
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Great!
I would recommend the following steps to regain access to your account:
1. Make sure you’re connecting from the Wi-Fi network and device you normally use.
Go to facebook.com/login/identify
2. Find your account by searching for *****@gmail.com.
3. Send a recovery code to your email address.
4. Enter the code carefully, without spaces or other symbols and press "Continue"
Tell me if it helps.
Customer Reply
Do it have to be Wi-Fi or can I use data from my phone
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Yes, ***** :)
You can use mobile data.
Customer Reply
ok thank you I will get right back with you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Will be waiting.
Customer Reply
It work thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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