Updated: March 30, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I’ve been hack and locked out of my Facebook account how do I fix this issue

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you also

Why do you think you were hacked?

Customer Replay

because my when trying to login into my account it says my name and my email doesn’t can’t be found or doesn’t match

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Got it.
Could you, please, tell me the email address and phone number associated with the hacked account?

Customer Replay

the email is *****@gmail.com I don’t remember the number because it’s an old number and i never updated the number on my account

Do you use a new phone number?

Customer Replay

yes I do

Customer Replay

but it’s not on my account
ok thank you

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Do you have access to *****@gmail.com?

Customer Replay

yes that’s correct

I would recommend the following steps to regain access to your account:

  1. Make sure you’re connecting from the Wi-Fi network and device you normally use.
    Go to facebook.com/login/identify
  2. Find your account by searching for *****@gmail.com.
  3. Send a recovery code to your email address.
  4. Enter the code carefully, without spaces or other symbols, and press "Continue"

Tell me if it helps.

Customer Replay

Do it have to be Wi-Fi or can I use data from my phone

Yes, ***** :)
You can use mobile data.

Customer Replay

ok thank you I will get right back with you

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Will be waiting.

Customer Replay

It work thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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