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I’ve been hack and locked out of my Facebook account how do I fix this issue
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you also
:)
Why do you think you were hacked?
because my when trying to login into my account it says my name and my email doesn’t can’t be found or doesn’t match
Got it.
Could you, please, tell me the email address and phone number associated with the hacked account?
the email is *****@gmail.com I don’t remember the number because it’s an old number and i never updated the number on my account
Do you use a new phone number?
yes I do
Got it.
but it’s not on my account
ok thank you
Do you have access to *****@gmail.com?
yes that’s correct
Great!
I would recommend the following steps to regain access to your account:
- Make sure you’re connecting from the Wi-Fi network and device you normally use.
Go to facebook.com/login/identify - Find your account by searching for *****@gmail.com.
- Send a recovery code to your email address.
- Enter the code carefully, without spaces or other symbols, and press "Continue"
Tell me if it helps.
Do it have to be Wi-Fi or can I use data from my phone
Yes, ***** :)
You can use mobile data.
ok thank you I will get right back with you
Will be waiting.
It work thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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