It says on my Samsung tv that I’m not connected to satellite
Short summary:
- Check all the cables connecting your satellite receiver to your TV and any other devices. Ensure that they are properly connected and not loose. Make sure that the cables are securely plugged in and that there are no visible signs of damage.
- Check if the input source is set correctly. Turn on your TV and press the Source or Input button on your remote control. Select the desired input mode. Most cable boxes connect to the TV via HDMI 1 or HDMI 2. Do not connect the set-top box or cable box to HDMI ARC since this port only works with audio devices such as sound bars or home theatre systems.
- If the issue persists, do a soft reset of your TV. Unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
- If the issue still persists, it's possible that the set-top box is losing power or experiencing a hardware issue. Try pressing the power button on the set-top box and see if that helps.
Hello, thank you for using Howly.
Can you please tell me the model of your Samsung TV?
If you do not know the exact model of your device then, please, try to look for product sticker at the back of your TV.
Ok
UN55F6400AF
Could you tell me please, what troubleshooting have you done so far?
Pressed 5 on my phone for a refresh via phone line
If your TV is displaying a message indicating that it is not connected to satellite, there could be a few reasons for this, *****.
Make sure that all of the cables connecting your satellite receiver to your TV and any other devices are properly connected and not loose. Check that the cables are securely plugged in and that there are no visible signs of damage.
ive done that. Looks ok. It hasn’t been used by anyone but me and it was ok 4 or 5 days ago. But it’s melting here lots of snow
Understood.
Let’s check if the input source is set correctly:
- Turn on your TV
- Press the Source or Input button on your remote control
- Select the desired input mode
Most cable boxes connect to the TV via HDMI 1 or HDMI 2. Do not connect the set-top box or cable box to HDMI ARC since this port only works with audio devices such as sound bars or home theatre systems.
I’m on HDMI 1.
Please, follow the steps above and update me on the results.
I did it. Checked that thd source is tv and HDMI1 Nothing has changed.
Understood.
In this case let's try to do the soft reset of your TV, *****.
ok
To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
ok
Thank you, *****!
Ok did it
I could see the light come on on the set top box then it disappeared znd I’m back to the display that says I’m not connected
If you saw the light come on the set top box and then it disappeared, it's possible that the set top box is losing power or experiencing a hardware issue.
Let's try to do the factory reset.
Ok
I pressed the power on button on the set top box and the light came on and the tv is now working. Thanks.
What was wrong do you think.
Alright! Such great news, *****.
I think every device needs a reboot time by time. So, some basic steps, as powering it off and back in could fix everything
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