Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please tell me do you have access to both of the accounts?
Yes
Great!
Would you like to stop one account?
yes
Got it!
To Cancel Premium plans
Log into spotify.com/account.
Under Your plan, click CHANGE PLAN.
Scroll to Cancel Spotify and click CANCEL PREMIUM.
on one account i had 1 month free
But are both of them charged as premium?
yes
Then could you please proceed with the steps I have sent you?
i can't see chance plan
This is what you should see.
i see just went to change plan i cancelled My plan should be just $14.95 a month
14.99
That's great!
Now you will no longer be billed by Spotify!
but i still should have one account
Yes, you still will have 1 account
As you have said before you have access to both of the accounts, right?
Great thank you so much, I love listening to your music
Thank you!
Is there anything else I can do for you today?
first see how it goes for the coming month , Thank you
No more
You are most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Bye
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