Updated: March 23, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

It looks as if I have 2 spotify accounts, but only have access to one account

I don't like to get charged twice on my credit card
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please tell me do you have access to both of the accounts?

Customer Replay

Yes

author

Great!
Would you like to stop one account?

Customer Replay

yes

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author

Got it!
To Cancel Premium plans
Log into spotify.com/account.

image


Under Your plan, click CHANGE PLAN.
Scroll to Cancel Spotify and click CANCEL PREMIUM.

Customer Replay

on one account i had 1 month free

author

But are both of them charged as premium?

Customer Replay

yes

author

Then could you please proceed with the steps I have sent you?

Customer Replay

i can't see chance plan

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author

This is what you should see.

image

Customer Replay


i see just went to change plan i cancelled My plan should be just $14.95 a month
14.99

author

That's great!
Now you will no longer be billed by Spotify!

Customer Replay

but i still should have one account

author

Yes, you still will have 1 account
As you have said before you have access to both of the accounts, right?

Customer Replay

Great thank you so much, I love listening to your music

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author

Thank you!
Is there anything else I can do for you today?

Customer Replay

first see how it goes for the coming month , Thank you
No more

author

You are most welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Bye

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