Updated: March 22, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I'm unable to make my replacement Roku remote work

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about the issue with Roku?

Customer Replay

im unable to make my replacement Roku remote work. It will turn the TV on and off and the home key will take me to the menu with picture mode, etc., but nothing else.


Got it, allow me a moment, please.
Please follow this instruction to re-pair your remote to the Roku:

  1. Remove the back cover from your Roku remote.
  2. Find the pairing button, underneath the batteries.
  3. Bring the remote as close as you can to your Roku device.
  4. Hold down the pairing button for 3 seconds.

Let me know how everything is going.

Customer Replay

I’m sorry not finding the pairing button.

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No problem
One moment, please, I'll send you a photo how it looks
Expert uploaded: Image.png

Customer Replay

The back of this remote looks like this.
Visitor uploaded: Image.jpeg

*****, give me a minute, please, to review
*****, there is one spot that looks like a button.
Just in the middle of the remote, behind the battery High Energy
Can you press it?
But remember to come up as close as you can to the Rocku box

Customer Replay

There’s no button that pressed. I’m seeing on the box not comparable with Roku streaming stick. Is this a Roku streaming stick?

Let me see.
Can you send me a photo of a front side of your remote?

Customer Replay

This is it
Visitor uploaded: Image.jpeg

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Thank you
May I ask where did you get that remote, *****?

Customer Replay

Wal Mart

Do you have the package of that remote?

Customer Replay


The remote that you bought at Walmart won`t work with Roku.
This is how Roku remote looks like
Expert uploaded: Image.jpg

Customer Replay

Where do I find a remote that works?

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just a second, please
If you are looking to replace or upgrade your Roku remote, you can purchase a new remote on the Roku accessories store. Take note if your Roku device is listed as a supported device for the desired remote before making a purchase.

Customer Replay

Can 1 remote be paired with to TV ‘s?
I have a remote for my Tzv in the living. Can I use the same remote for my TV in the bedroom? Both TV is hooked to a Roku device.

Let me specify it
You can use your remote only with one TV, that is supposed to be used with it.

Customer Replay

Can you recommend a remote that works with a Roku stick and Sony TV?

Customer Replay


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