Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please, could you specify what problem you're facing while trying to reset your Oculus Quest 2?
Please, could you specify what problem you're facing while trying to reset your Oculus Quest 2?
Customer Reply
I'm not sure where to start with the reset process.
I see
Customer Reply
Initially I began setting up my son's Oculus account, but it's connected to his mother's email address and she can't find the information we need.
Noted
Here is how you can reset it:
1. Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
2. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
3. Use the volume buttons on your headset to highlight Yes and press the power button.
Here is how you can reset it:
1. Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
2. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
3. Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Reply
So what do we do now?
Have you followed the instructions above?
Customer Reply
Yes
Were you able to reset it?
Customer Reply
Yes
Now you'll have to log in with your Oculus account and redownload your apps. You'll have to have the original username and password. You can certainly create a new account, but purchases are tied to the account, not the headset.
Customer Reply
Log in on the headset or the app?
on the headset
and the app because it must have logged you out
and the app because it must have logged you out
Customer Reply
The headset is saying, use a code to pair headset to Meta Quest mobile app. I'll try that.
Okay
Keep me updated
Keep me updated
Customer Reply
Ok. I have headset paired to the app. What's next?
Ok. Also, the headset is giving instructions to pull out something from the controllers, but we did that during the original setup.
Thanks for your help. I got it working.
Ok. Also, the headset is giving instructions to pull out something from the controllers, but we did that during the original setup.
Thanks for your help. I got it working.
I am glad your issue got resolved!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
No comments yet...
Comments