Updated: May 19, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I’m trying to reset my Oculus Quest 2 and I’m having alot of problems

Short summary:

  1. Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
  2. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  3. Use the volume buttons on your headset to highlight Yes and press the power button.

Hello, thank you for using Howly.
Please, could you specify what problem you're facing while trying to reset your Oculus Quest 2?

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Customer Replay

I'm not sure where to start with the reset process.
Initially I began setting up my son's Oculus account, but it's connected to his mother's email address and she can't find the information we need.

Top answer

Noted
Here is how you can reset it:

  1. Hold the power and volume buttons on your headset down simultaneously until the boot screen loads on your headset.
  2. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  3. Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Replay

So what do we do now?

Have you followed the instructions above?

Customer Replay

Yes

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Were you able to reset it?

Customer Replay

Yes

Now you'll have to log in with your Oculus account and redownload your apps. You'll have to have the original username and password. You can certainly create a new account, but purchases are tied to the account, not the headset.

Customer Replay

Log in on the headset or the app?

on the headset
and the app because it must have logged you out

Customer Replay

The headset is saying, use a code to pair headset to Meta Quest mobile app. I'll try that.

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Okay
Keep me updated

Customer Replay

Ok. I have headset paired to the app. What's next?
Ok. Also, the headset is giving instructions to pull out something from the controllers, but we did that during the original setup.
Thanks for your help. I got it working.

I am glad your issue got resolved!
Is there anything else I can do for you today?

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Comments

3 comments
Sable
Invalid Date
Hmm, looks like the Quest's acting up a bit, huh
Dua Diamond
Invalid Date
You guys are the real MVPs! Thanks for all the help! 🙌💯
SportsFanatic11
Invalid Date
Why's this reset thing gotta be so complicated? 😤

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