Created: November 23, 2022

I’m having problems with my account

Last Edit: November 23, 2022
Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
What account do you mean?
Customer Reply
My Xbox account it's saying it has to be fixed
Peter Davis
Peter Davis Tech Expert & Writer
Could you send me a screenshot of this error?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 4110535
Peter Davis
Peter Davis Tech Expert & Writer
Thanks for your screenshot
This means that there's a problem with your Microsoft account.
Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
Xbox Status: https://support.xbox.com/en-US/xbox-live-status
Customer Reply
What am I supposed to do on Xbox status
Peter Davis
Peter Davis Tech Expert & Writer
If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again
Customer Reply
Games and gaming has a yellow has a yellow triangle
Peter Davis
Peter Davis Tech Expert & Writer
If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again
Customer Reply
Do you mean right now because nothing happened
Peter Davis
Peter Davis Tech Expert & Writer
As you see an alert, please expand the service, scroll down to Notifications, and sign in
It may take some time to fix the issue from their side. You can receive a message when the service is up and running again.
Customer Reply
Okay
Peter Davis
Peter Davis Tech Expert & Writer
Let me know if you have any other questions
Customer Reply
I'm just trying to get back into playing my games that is all.
Peter Davis
Peter Davis Tech Expert & Writer
I totally understand you, however, have you tried to restart the Xbox?
Also, I can tell you how to check the Microsoft account. Let me know if you wish me to send you instructions
Customer Reply
Show me
Peter Davis
Peter Davis Tech Expert & Writer
Sure
When you add security info, you must verify that you can receive a security code at that email address or phone number. If you skipped this step when you first set up your account, you'll need to do this when prompted.
If it’s been a while since you updated your security info, you may be prompted to sign in with your Microsoft account, add security info to your account, or verify the info in your Microsoft account.
Sign in to the security settings page with your Microsoft account email address and password. - https://account.live.com/proofs/manage
Let me know once done
Customer Reply
I forgot my password
Peter Davis
Peter Davis Tech Expert & Writer
Got it
1.Visit the Microsoft password recovery page - https://account.live.com/ResetPassword.aspx
2. Enter the email address you used to create your Microsoft account and click Next.
3. Select which option to send the verification code to a backup email address or phone number and
click Next.
4. Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
5. Select "Get code".
6. Paste or type the code you received and select Next. On the next page, you will be offered to create a new password. Type your new password and select Next.
Customer Reply
So I will have to get back to you later on this evening I have to get ready and get up for work
Peter Davis
Peter Davis Tech Expert & Writer
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