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I want to keep my domain. I have the standard account, etc.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Tell me please, do you mean you want delete Zoom video call app?
I am trying to cancel the Zoom charge each month on my account. Yes to your question
I want to keep my domain, just get rid of that horrible price for Zoom video call.
Tell me please do you have a Pro or Add On version of Zoom?
I have just Zoom. Yes.
- Open this page : https://www.zoom.us/billing
-login if it asks - Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop
your subscription's automatic renewal. - Confirm your request by selecting Cancel Subscription.
- Choose why you would no longer like to renew your subscription.
- Once complete, click Submit.
Can you please follow steps above?
Now?
If you can, yes please.
Do I get off here, or stay on and just open another screen
Click on that link please, and follow further steps.
well, when I click on current plans, it only offers new ones. Can't locate current plan.
ok, I did that. But when I click cancel it says:
You should firstly cancel all additional subscriptions.
Cancel every subscription you see there.
On "Current Plans" tab.
ok, but I won't lose my domain correct?
Tell me please, how your domain and Zoom are connected ?
ok, it worked. But will I get acknowledgement in writing besides it just saying cancelled?
You may receive confirmation email about that.
But cannot be sure about that.
That's ok, I did what I needed to do. Thank you David for your assistance and patience, it is very much appreciated. Be safe. Be well.
We are glad that you have resolved your issue using Howly!
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