Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you tried to change the credit card yourself?
Yes
Have you use the Peacock app or the website?
Yes
Which one? The app or the website?
website i think
Ok, I got you
Please, follow the instructions below:
OK let me try
Sure, take your time
…didn’t work
What step exactly didn't work?
Creating an account
You don't need to create an account if you already have one
Click on the "sign in" button, please
How is it going?
..not good…tried to sign in but can’t remember my password…how do i reset it
You can click on the "forgot password?" button on the login page
Do you see it?
…yes…waiting for a response
You should receive an email with the reset password link
Have you received the email from Peacock?
….got through and got a response of problem getting your previous payment…this is why I’m trying to change my credit card number…can i please talk to someone
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
To change it you need to go to the Plans & Payments menu
Do you see it?
…sorry..thanks for your time, but i’done
Have you managed to change the payment method, *****?
…no
I can still help you if you are ready to continue
…I’ll try
Please, describe to me what you see when you go to peacocktv.com
your plan manage on iTunes billed by iTunes
Oh, ok, I understand it now
Do you have an Apple iPhone?
yes
OK, good
Please, follow the instructions below:
Are my steps clear?
…your steps are great…did what you told me and the credit card already changed…maybe when i was changing all my other accounts i did this one…thanks for your time
Is your issue resolved now, *****?
…I think so
I am so pleased to see your issue got resolved!
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