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I want to change my credit card number for my peacock account
Short summary:
- Open a web browser on your device and go to peacocktv.com.
- Sign in to your Peacock account using your credentials. If you don't remember your password, click on the "forgot password?" button and follow the instructions to reset it. Check your email for the reset password link.
- Once you're logged in, locate and open the "Plans & Payments" menu.
- In the "Payment Method" section, you should see the current card details associated with your account. Take note of the card information for reference.
- If you want to change the payment method, click on the "Update Payment Method" option.
- At this point, you'll be directed to the payment method update page.
- If you have an Apple iPhone, you can also change the payment method through your iPhone settings. On your iPhone, go to Settings and tap on your Apple ID at the top of the screen.
- From the Apple ID screen, select "Payment & Shipping." You may be prompted to sign in with your Apple ID.
- Tap on "Add Payment Method" and enter the details of your new credit card.
- Once you've entered the new card details, the payment method for your Peacock account should be updated.
- Confirm the changes by checking your Peacock account payment details or making a small transaction, if possible.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you tried to change the credit card yourself?
Yes
Have you use the Peacock app or the website?
Yes
Which one? The app or the website?
website i think
Ok, I got you
Please, follow the instructions below:
- Go to peacocktv.com
- Log in to your Peacock account
- Open the Plans & Payments menu
- under the Payment Method section, click on Update Payment Method. Check which card you see there
OK let me try
Sure, take your time
…didn’t work
What step exactly didn't work?
Creating an account
You don't need to create an account if you already have one
Click on the "sign in" button, please
How is it going?
..not good…tried to sign in but can’t remember my password…how do i reset it
You can click on the "forgot password?" button on the login page
Do you see it?
…yes…waiting for a response
You should receive an email with the reset password link
Have you received the email from Peacock?
….got through and got a response of problem getting your previous payment…this is why I’m trying to change my credit card number…can i please talk to someone
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
To change it you need to go to the Plans & Payments menu
Do you see it?
…sorry..thanks for your time, but i’done
Have you managed to change the payment method, *****?
…no
I can still help you if you are ready to continue
…I’ll try
Please, describe to me what you see when you go to peacocktv.com
your plan manage on iTunes billed by iTunes
Oh, ok, I understand it now
Do you have an Apple iPhone?
yes
OK, good
Please, follow the instructions below:
- In your iPhone settings, tap on your Apple ID and select Payment & Shipping. You might be asked to
sign in. - Tap on Add Payment Method.
- Enter your new card details
Are my steps clear?
…your steps are great…did what you told me and the credit card already changed…maybe when i was changing all my other accounts i did this one…thanks for your time
Is your issue resolved now, *****?
…I think so
I am so pleased to see your issue got resolved!
