Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Have you tried to change the credit card yourself?
Have you tried to change the credit card yourself?
Customer Reply
Yes
Have you use the Peacock app or the website?
Customer Reply
Yes
Which one? The app or the website?
Customer Reply
website i think
Ok, I got you
Please, follow the instructions below:
1. Go to peacocktv.com
2. Log in to your Peacock account
3. Open the Plans & Payments menu
4. under the Payment Method section, click on Update Payment Method. Check which card you see there
Please, follow the instructions below:
1. Go to peacocktv.com
2. Log in to your Peacock account
3. Open the Plans & Payments menu
4. under the Payment Method section, click on Update Payment Method. Check which card you see there
Customer Reply
OK let me try
Sure, take your time
Customer Reply
…didn’t work
What step exactly didn't work?
Customer Reply
Creating an account
You don't need to create an account if you already have one
Click on the "sign in" button, please
How is it going?
Click on the "sign in" button, please
How is it going?
Customer Reply
..not good…tried to sign in but can’t remember my password…how do i reset it
You can click on the "forgot password?" button on the login page
Do you see it?
Do you see it?
Customer Reply
…yes…waiting for a response
You should receive an email with the reset password link
Have you received the email from Peacock?
Have you received the email from Peacock?
Customer Reply
….got through and got a response of problem getting your previous payment…this is why I’m trying to change my credit card number…can i please talk to someone
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
To change it you need to go to the Plans & Payments menu
Do you see it?
To change it you need to go to the Plans & Payments menu
Do you see it?
Customer Reply
…sorry..thanks for your time, but i’done
Have you managed to change the payment method, *****?
Customer Reply
…no
I can still help you if you are ready to continue
Customer Reply
…I’ll try
Please, describe to me what you see when you go to peacocktv.com
Customer Reply
your plan manage on iTunes billed by iTunes
Oh, ok, I understand it now
Do you have an Apple iPhone?
Do you have an Apple iPhone?
Customer Reply
yes
OK, good
Please, follow the instructions below:
1. In your iPhone settings, tap on your Apple ID and select Payment & Shipping. You might be asked to
sign in.
2. Tap on Add Payment Method.
3. Enter your new card details
Are my steps clear?
Please, follow the instructions below:
1. In your iPhone settings, tap on your Apple ID and select Payment & Shipping. You might be asked to
sign in.
2. Tap on Add Payment Method.
3. Enter your new card details
Are my steps clear?
Customer Reply
…your steps are great…did what you told me and the credit card already changed…maybe when i was changing all my other accounts i did this one…thanks for your time
Is your issue resolved now, *****?
Customer Reply
…I think so
I am so pleased to see your issue got resolved!
No comments yet...
Comments