Head to the Disney Plus official website on your laptop or PC. Next, log in with your username and password. You’ll then see your Disney Plus profile in the top right corner of your screen. Click the user icon that says “Profile”.

Customer Replay

I've been trying to log in, and that's how I got connected to you. What do i type to get logged into where my account is?

Anton Hrytsaienko

*****, here's the link:
https://www.disneyplus.com/login
Please let me know when you're done

Customer Replay

I logged onto it. entered my email, and now they want to send me a password. I have to leave here to retrieve my password.

Anton Hrytsaienko

Okay *****
Please do not worry if you lose me
You may start a new chat with us anytime
Chat history will be available to all of our experts

Customer Replay

I got the password, and tried it. Said it was strong, and now won't let me continue.

Anton Hrytsaienko

What does it say now?

Customer Replay

It says continue, but when I click on it , nothing happens.

Anton Hrytsaienko

Can you please take a picture or a screenshot with an issue and attach it to this chat
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

My password is in red and a bunch of words about number of letter et al.
And it wants me to log out of other devices. I am on the computer.

Anton Hrytsaienko

*****, do you have Disney Plus app installed on your phone?

Customer Replay

Anton Hrytsaienko

On TV?

Customer Replay

Anton Hrytsaienko

Or do you have Disney Plus on another platform? Roku, Hulu, Peacock?

Customer Replay

Anton Hrytsaienko

Only on computer?

Customer Replay

yes

Anton Hrytsaienko

Okay

Customer Replay

I now have Disney Plus app on my phone.

Anton Hrytsaienko

Okay *****
Are you able to reach Account in your Disney Plus app?

Customer Replay

It wants me to subscribe and log in. I'm all ready paying for it

Anton Hrytsaienko

Have you logged in to app using your existing Disney Plus credentials?

Customer Replay

I don't know what you mean by my full credentials

Anton Hrytsaienko

I mean username and password you had with Disney Plus previously

Customer Replay

I don't know what my password WAS, I just got onto it by having them send a code and then entered it, and now I'm sitting with the passwrod in red.

Anton Hrytsaienko

You may try resetting the password
Here's how

On the Disney+ welcome page, select LOG IN.
Enter your email address.
Select CONTINUE.
Select FORGOT PASSWORD?
Check your inbox for an email from Disney+ there is no welcome page, just shows a bunch of movies I can look at. (subject: Your temporary passcode)
Enter your 6-digit verification code to verify your email address.
Enter new password.

Customer Replay

there is no welcome page, just shows a bunch of movies I can look at.

Anton Hrytsaienko

Can you please try to reset password on phone?
In a web browser.
You can just type in web browser : "disney plus reset password"

Customer Replay

that is in there, and it has allowed me to retype the password, but it still says not working.

Anton Hrytsaienko

Do you mean you see that on reset password screen?

Customer Replay

it allowed me to reset it. I'm on a new page.

Anton Hrytsaienko

But you are on the screen "retype password"?