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I upgraded to premium and I cannot log in or get premium on my tv
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please clarify what subscription you've upgraded with?
Peacock premium
Thank you for the details provided with me
Have you tried to sign out from your app and re-sign in to Peacock TV app?
I paid for an upgrade for my TV not my phone. They took the payment out but I cannot get peacock premium to work on my tv
Do you have Peacock TV app installed on your TV?
Yes
Okay
What troubleshooting have you done so far?
I don't know what to do
Okay. Please let me know if you got a confirmation email from Peacock TV regarding the Premium upgrade?
Yes I did
Okay, *****
Please sign out from your Peacock TV app on your TV
Then please re-sign to Peacock TV app on your TV using your Peacock TV credentials
Let me know then please if your account is with Premium subscription
I don't know how to do this
Okay, please go to Peacock TV app on your TV
Let me know when you are done.
- Navigate to your account.
- Click the account icon in the upper-right hand corner.
- Select the Sign Out option.
I found the icon and I signed out
Okay *****
The icon of Peacock character
If you have already signed out from the app - please sign in back
Ok
Let me know then please
I'm signed in
Okay, please then go to your Account and check its status
You will find your plan information
I'm checked for peacock premium
Okay, then upgrade was applied
Yes
You may check by watching the desired show or episode
I got it!!! Thank you so much!
Great to hear *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
YAY!! NO, you've been very helpful. Thank you
Thank you ***** ☺️
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