Updated: March 21, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I upgraded to premium and I cannot log in or get premium on my tv

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please clarify what subscription you've upgraded with?

Customer Replay

Peacock premium


Thank you for the details provided with me
Have you tried to sign out from your app and re-sign in to Peacock TV app?

Customer Replay

I paid for an upgrade for my TV not my phone. They took the payment out but I cannot get peacock premium to work on my tv

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Do you have Peacock TV app installed on your TV?

Customer Replay


What troubleshooting have you done so far?

Customer Replay

I don't know what to do

Okay. Please let me know if you got a confirmation email from Peacock TV regarding the Premium upgrade?

Customer Replay

Yes I did

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Okay, *****
Please sign out from your Peacock TV app on your TV
Then please re-sign to Peacock TV app on your TV using your Peacock TV credentials
Let me know then please if your account is with Premium subscription

Customer Replay

I don't know how to do this

Okay, please go to Peacock TV app on your TV
Let me know when you are done.

  1. Navigate to your account.
  2. Click the account icon in the upper-right hand corner.
  3. Select the Sign Out option.
Customer Replay

I found the icon and I signed out

Okay *****
The icon of Peacock character
If you have already signed out from the app - please sign in back

Customer Replay


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Let me know then please

Customer Replay

I'm signed in

Okay, please then go to your Account and check its status
You will find your plan information

Customer Replay

I'm checked for peacock premium

Okay, then upgrade was applied

Customer Replay


You may check by watching the desired show or episode

Customer Replay

I got it!!! Thank you so much!

Great to hear *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

YAY!! NO, you've been very helpful. Thank you

Thank you ***** ☺️

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