Created: January 11, 2023

I upgraded to premium and I cannot log in or get premium on my tv

Last Edit: January 11, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Please clarify what subscription you've upgraded with?
Customer Reply
Peacock premium
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you for the details provided with me
Have you tried to sign out from your app and re-sign in to Peacock TV app?
Customer Reply
I paid for an upgrade for my TV not my phone. They took the payment out but I cannot get peacock premium to work on my tv
Jolene Haston
Jolene Haston Tech Expert & Writer
Do you have Peacock TV app installed on your TV?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay
What troubleshooting have you done so far?
Customer Reply
I don't know what to do
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay. Please let me know if you got a confirmation email from Peacock TV regarding the Premium upgrade?
Customer Reply
Yes I did
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, *****
Please sign out from your Peacock TV app on your TV
Then please re-sign to Peacock TV app on your TV using your Peacock TV credentials
Let me know then please if your account is with Premium subscription
Customer Reply
I don't know how to do this
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, please go to Peacock TV app on your TV
Let me know when you are done.
1. Navigate to your account.
2. Click the account icon in the upper-right hand corner.
3. Select the Sign Out option.
Customer Reply
I found the icon and I signed out
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay *****
The icon of Peacock character
If you have already signed out from the app - please sign in back
Customer Reply
Ok
Jolene Haston
Jolene Haston Tech Expert & Writer
Let me know then please
Customer Reply
I'm signed in
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, please then go to your Account and check its status
You will find your plan information
Customer Reply
I'm checked for peacock premium
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, then upgrade was applied
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
You may check by watching the desired show or episode
Customer Reply
I got it!!! Thank you so much!
Jolene Haston
Jolene Haston Tech Expert & Writer
Great to hear *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
YAY!! NO, you've been very helpful. Thank you
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you ***** ☺️

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