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I set up an automatic paypal payment for Stan but I have been charged twice a month with 2 different amounts 2 days
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Got you, could you specify the amounts charged and the subscription you are using?
I subscribe through Paypal and one charge was $16 and $19 and is now $19 and $21. I only have one auto subscription set up of $16
If you are being charged twice by Stan, it is possible that you have created two separate accounts using different email addresses.
No I only have ine email address
Got you
*one*
And you are positive that both charges are from Stan?
Yes
Got you, let's try to check your billing history in your Stan account
Follow these steps:
- Using a web browser on a PC, head over to stan.com.au and log in to your account.
- Hover your mouse over your profile in the top right corner and select Manage Account.
- Scroll down the page and you will find Account History.
Okay I see what's happened. My husband has a subscription which he put to my Paypal. Will cancel today. Thanks
Glad to assist:)
Is there anything else I can do for you today?
No thank you for your help
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