Updated: March 17, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

I set up an automatic paypal payment for Stan but I have been charged twice a month with 2 different amounts 2 days

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Got you, could you specify the amounts charged and the subscription you are using?

Customer Replay

I subscribe through Paypal and one charge was $16 and $19 and is now $19 and $21. I only have one auto subscription set up of $16

If you are being charged twice by Stan, it is possible that you have created two separate accounts using different email addresses.


Customer Replay

No I only have ine email address

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Got you

Customer Replay


And you are positive that both charges are from Stan?

Customer Replay


Got you, let's try to check your billing history in your Stan account
Follow these steps:

  1. Using a web browser on a PC, head over to stan.com.au and log in to your account.
  2. Hover your mouse over your profile in the top right corner and select Manage Account.
  3. Scroll down the page and you will find Account History.
Customer Replay

Okay I see what's happened. My husband has a subscription which he put to my Paypal. Will cancel today. Thanks

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Glad to assist:)
Is there anything else I can do for you today?

Customer Replay

No thank you for your help

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