Updated: March 23, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I need to have my oculus reset to factory setting

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you talking about Meta Quest?


Customer Replay

i need my oculus headset reset to factory setting

Who is the manufacturer of your oculus?

Customer Replay

only oculus 2

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Have you tried these steps?

  1. Turn off your headset.
  2. Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Replay

Still working on it

Okay, please, let me know if something is wrong

Customer Replay

im getting the pairing handsets

Do you have a mobile app for your Oculus?

Customer Replay


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What is its name?

Customer Replay

dont know

Customer Replay

I think so

Do you see the "Get" blue button or "Open" on the page I sent you above?

Customer Replay

Do I have to go to that web sight

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Yes, please, if you don't have this app on your phone it will show you the blue "Get" button, if it's already installed, you will see "Open"

Customer Replay

Can you sent me a picture what the icon looks like

Yes, one moment


Customer Replay

i found the app. I got the blue button. Pressed it and do I have to set an account using my wife’s email
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You didn't need to install it. Just wanted to know which button does it show "Get" or "Open

Customer Replay

Ok. So now what

So you didn't use this app earlier, right?

Customer Replay


I need to find out who is your oculus manufacturer. Don't you have the package box left?

Customer Replay

No this unit is replacement unit we returned the box with the broken unit

Okay, don't you have any receipts with the full name of your device?

Customer Replay

Only the replacement
if I give the serial number will that help

Unfortunately, no, we are not affiliated with any other company so I can't find your device with this number. Okay, how did you use your oculus before, do you have any mobile app for this?

Customer Replay

model kw49cm. The app on my phone is meta quest

Okay, got it

  1. Open the Meta Quest app on your phone.
  2. Tap Devices in the bottom menu.
  3. Tap the headset connected to your phone.
  4. Tap Advanced Settings.
  5. Tap Factory Reset and then Reset.

Is there anything else I can do for you today?

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