Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you talking about Meta Quest?
Are you talking about Meta Quest?
Customer Reply
i need my oculus headset reset to factory setting
Who is the manufacturer of your oculus?
Customer Reply
only oculus 2
Okay
Have you tried these steps?
1. Turn off your headset.
2. Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.
Have you tried these steps?
1. Turn off your headset.
2. Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Reply
Still working on it
Okay, please, let me know if something is wrong
Customer Reply
im getting the pairing handsets
Do you have a mobile app for your Oculus?
Customer Reply
yes
What is its name?
Customer Reply
dont know
Customer Reply
I think so
Do you see the "Get" blue button or "Open" on the page I sent you above?
Customer Reply
Do I have to go to that web sight
Yes, please, if you don't have this app on your phone it will show you the blue "Get" button, if it's already installed, you will see "Open"
Customer Reply
Can you sent me a picture what the icon looks like
Yes, one moment
Customer Reply
i found the app. I got the blue button. Pressed it and do I have to set an account using my wife’s email
Visitor uploaded: image.jpg
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Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2698699
You didn't need to install it. Just wanted to know which button does it show "Get" or "Open
Customer Reply
Ok. So now what
So you didn't use this app earlier, right?
Customer Reply
right
I need to find out who is your oculus manufacturer. Don't you have the package box left?
Customer Reply
No this unit is replacement unit we returned the box with the broken unit
Okay, don't you have any receipts with the full name of your device?
Customer Reply
Only the replacement
if I give the serial number will that help
*****
if I give the serial number will that help
*****
Unfortunately, no, we are not affiliated with any other company so I can't find your device with this number. Okay, how did you use your oculus before, do you have any mobile app for this?
Customer Reply
model kw49cm. The app on my phone is meta quest
Okay, got it
1. Open the Meta Quest app on your phone.
2. Tap Devices in the bottom menu.
3. Tap the headset connected to your phone.
4. Tap Advanced Settings.
5. Tap Factory Reset and then Reset.
Is there anything else I can do for you today?
1. Open the Meta Quest app on your phone.
2. Tap Devices in the bottom menu.
3. Tap the headset connected to your phone.
4. Tap Advanced Settings.
5. Tap Factory Reset and then Reset.
Is there anything else I can do for you today?
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