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I need to have my oculus reset to factory setting
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you talking about Meta Quest?
i need my oculus headset reset to factory setting
Who is the manufacturer of your oculus?
only oculus 2
Okay
Have you tried these steps?
- Turn off your headset.
- Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
Still working on it
Okay, please, let me know if something is wrong
im getting the pairing handsets
Do you have a mobile app for your Oculus?
yes
What is its name?
dont know
I think so
Do you see the "Get" blue button or "Open" on the page I sent you above?
Do I have to go to that web sight
Yes, please, if you don't have this app on your phone it will show you the blue "Get" button, if it's already installed, you will see "Open"
Can you sent me a picture what the icon looks like
Yes, one moment
i found the app. I got the blue button. Pressed it and do I have to set an account using my wife’s email
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2698699
You didn't need to install it. Just wanted to know which button does it show "Get" or "Open
Ok. So now what
So you didn't use this app earlier, right?
right
I need to find out who is your oculus manufacturer. Don't you have the package box left?
No this unit is replacement unit we returned the box with the broken unit
Okay, don't you have any receipts with the full name of your device?
Only the replacement
if I give the serial number will that help
*****
Unfortunately, no, we are not affiliated with any other company so I can't find your device with this number. Okay, how did you use your oculus before, do you have any mobile app for this?
model kw49cm. The app on my phone is meta quest
Okay, got it
- Open the Meta Quest app on your phone.
- Tap Devices in the bottom menu.
- Tap the headset connected to your phone.
- Tap Advanced Settings.
- Tap Factory Reset and then Reset.
Is there anything else I can do for you today?
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