Updated: April 25, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

I need to be able to use my Virgin Media email and it no longer recognises my password.

Short summary:

  1. Go to the following link: https://www.virginmedia.com/my-virgin-media/forgotten-details/email
  2. Enter the necessary details to recover your email address.
  3. Once you have access to your email, go to the following link to reset your password: https://www.virginmedia.com/my-virgin-media/forgotten-details/password
  4. Enter the email address linked to your account and click "Continue".
  5. Follow the instructions to reset your password.
  6. Once your password is reset, try logging in to your Virgin Media email account using your new password.

Hello, thank you for using Howly.
May I ask if you have access to the email address linked to your Virgin Media account?


Customer Replay

No, that is the whole point. And now I have just received a message that my virgin settings are out of date

Okay, I see.
Could you please tell me what is the email linked to your account?

Customer Replay


Top answer

Thank you!
Please, follow this link: https://www.virginmedia.com/my-virgin-media/forgotten-details/email and enter your details to recover your email address.

Customer Replay

I have restored email. Well done. But what is supposed to be my Password? I did not work before!

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I'm glad that you did!
Now that you have acces to your email, you'll be able to restore your password.

Customer Replay

OK. Thanks again. At least I can take it up with them at greater leisure!

Whould you like to reset your password now?

Customer Replay

Yes, please!

Top answer
  1. Please, follow this link: https://www.virginmedia.com/my-virgin-media/forgotten-details/password
  2. Enter the email linked to your account.
  3. Then click Continue.
Customer Replay

I have successfully sent two emails. You must be a genius. Well done!

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Do you have the access now, correct?

Customer Replay


I'm happy to hear it!
Is there anything else I can do for you today?

Customer Replay

No but thanks again.

I am so pleased to see your issue got resolved!

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