Created: November 23, 2022

I need help resetting fixd when I PLUG IT IN IT CAN’T BE FOUND

Ijust pug it in I did notn look at the veduo
Last Edit: November 24, 2022
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
and like wise
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you mean the car scanner?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got you
Restart the process by closing out of the FIXD app, turn the vehicle off then turn it back on, and then unplugging and replugging the sensor.

Let me know when you are done, please
Customer Reply
how do I re set up the process on my phone
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Close out the FIXD app, please
Customer Reply
done
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Unplug the sensor from the port, please
Customer Reply
Im inside on my computer
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I see
Then follow these instructions when you will be able to
For now, can you please check if the FIXD app is updated?
Customer Reply
ok
when I pug it it can notbe found
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
*****, have you checked if the app is updated?
Customer Reply
how do I do that
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you have an iPhone or Android device?
Customer Reply
the Android
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Open your Google Play Store app, please
Customer Reply
got it
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Type "FIXD" in the search bar to find the app
Customer Reply
gotit
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you have an "Update" or "Open" button there?
Customer Reply
yes I have started it
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Ok, so the app is updated.
Is your Bluetooth mode turned on?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please, try to switch it off , then to "On" once again
Customer Reply
done
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Well
The "Wi-Fi" mode should be turned off
Customer Reply
it off
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I see
Unplug your sensor from the car's port, please
Customer Reply
done
im not in the car
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Then you need to start your engine
And wait 1-2 minutes before plugging the sensor in.
Customer Reply
ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please, let me know about the result, *****.
Customer Reply
in not in the car
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You will be able to complete the instructions later and contact us anytime
Customer Reply
ok do I need a case #
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
No, just contact us and we will be able to continue our conversation!
Customer Reply
thank you
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You are welcome:)
Is there anything else I can do for you today?
Customer Reply
you too
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
it worked
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Is the issue solved? Please let me know
Customer Reply
tthank you
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
That's great!
Do you have any additional questions I can help you with?
Customer Reply
thanks again
no
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
Customer Reply
have a nice day
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Enjoy the rest of your day!
Customer Reply
you too