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I need help resetting fixd when I PLUG IT IN IT CAN'T BE FOUND
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
and like wise
Do you mean the car scanner?
yes
Got you
Restart the process by closing out of the FIXD app, turning the vehicle off then turning it back on, and then unplugging and replugging the sensor.
Let me know when you are done, please
how do I re set up the process on my phone
Close out the FIXD app, please
done
Unplug the sensor from the port, please
Im inside on my computer
I see Then follow these instructions when you will be able to For now, can you please check if the FIXD app is updated?
ok when I pug it it can notbe found
*****, have you checked if the app is updated?
how do I do that
Do you have an iPhone or Android device?
the Android
Open your Google Play Store app, please
got it
Type "FIXD" in the search bar to find the app
gotit
Do you have an "Update" or "Open" button there?
yes I have started it
Ok, so the app is updated. Is your Bluetooth mode turned on?
yes
Please, try to switch it off , then to "On" once again
done
Well The "Wi-Fi" mode should be turned off
it off
I see Unplug your sensor from the car's port, please
done im not in the car
Then you need to start your engine And wait 1-2 minutes before plugging the sensor in.
ok
Please, let me know about the result, *****.
in not in the car
You will be able to complete the instructions later and contact us anytime
ok do I need a case #
No, just contact us and we will be able to continue our conversation!
thank you
You are welcome:) Is there anything else I can do for you today?
you too
Do you have any additional questions I can help you with?
it worked
Is the issue solved? Please let me know
tthank you yes
That's great! Do you have any additional questions I can help you with?
thanks again no
Thank you for choosing our service! If you have any additional questions, don't hesitate to contact us anytime.
have a nice day
Enjoy the rest of your day!
you too
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