Updated: April 03, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I know some of my Xbox One account but not all of it, what can I do?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I tried to sign in and said I needed WiFi even though I was connected so solution were restart the console or remove and re Add and that's when I forgot my account
I know its ***** numbers and @outlook.com

Do you remember the name of the email address that is connected to your account?

Customer Replay

What do you mean?

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To recover your Xbox password first you need to know the name of the email that is connected to your account

image

Customer Replay

*****@gmail.com

great!
Go to Reset your password and enter your email address --> https://account.live.com/password/reset
Tell Xbox where you’d like us to send a security code (email or phone number).

Customer Replay

But it's not a new password it's recovering my old Xbox One account

You need to follow these instructions to recover your account password.

Customer Replay

Visitor uploaded: IMG_20221022_022813.jpg
Type: image/jpeg
Size: 2191189

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Could you clarify?

Customer Replay

That my account I know its ***** I don't know the numbers @outlook.com
The numbers I don't remember

Do you mean that you do not remember the email address?

Customer Replay

It's *****@gmail.com
The account has my phone number too

Do you have access to it?
Ok

Customer Replay

No I don't have access it took me to the wrong account

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I mean access to your email *****@gmail.com

Customer Replay

I do

Is it linked to your Xbox account?

Customer Replay

I don't think so

Then what email is linked?

Customer Replay

It's actually on my phone number where the account is that's how I got the photo I sent you

The only way to recover your Xbox account is to follow the instructions above
Go to Reset your password and enter your email address --> https://account.live.com/password/reset

Customer Replay

I was able to get signed in but my Xbox One account was nowhere to be found

Have you reset your password?

Customer Replay

Yes I did

Alright. What do you mean by "account was nowhere to be found"?

Customer Replay

I was able to get into Microsoft it showed my purchase history and stuff like that but it didn't show that account that I use the @outlook.com one

I see. Well, it seems that you did not used that account for purchase

Customer Replay

I found my account it was *****@outlook.com

Alright, do you have access to this account?

Customer Replay

I figured it out thank you for your help

You are welcome!
Let me know if you have any other questions

Customer Replay

Okay have a nice day

We are glad that you have resolved your issue using Howly!

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