Updated: April 03, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I know some of my Xbox One account but not all of it, what can I do?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I tried to sign in and said I needed WiFi even though I was connected so solution were restart the console or remove and re Add and that's when I forgot my account
I know its ***** numbers and @outlook.com

Do you remember the name of the email address that is connected to your account?

Customer Replay

What do you mean?

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To recover your Xbox password first you need to know the name of the email that is connected to your account


Customer Replay


Go to Reset your password and enter your email address --> https://account.live.com/password/reset
Tell Xbox where you’d like us to send a security code (email or phone number).

Customer Replay

But it's not a new password it's recovering my old Xbox One account

You need to follow these instructions to recover your account password.

Customer Replay

Visitor uploaded: IMG_20221022_022813.jpg
Type: image/jpeg
Size: 2191189

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Could you clarify?

Customer Replay

That my account I know its ***** I don't know the numbers @outlook.com
The numbers I don't remember

Do you mean that you do not remember the email address?

Customer Replay

It's *****@gmail.com
The account has my phone number too

Do you have access to it?

Customer Replay

No I don't have access it took me to the wrong account

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I mean access to your email *****@gmail.com

Customer Replay

I do

Is it linked to your Xbox account?

Customer Replay

I don't think so

Then what email is linked?

Customer Replay

It's actually on my phone number where the account is that's how I got the photo I sent you

The only way to recover your Xbox account is to follow the instructions above
Go to Reset your password and enter your email address --> https://account.live.com/password/reset

Customer Replay

I was able to get signed in but my Xbox One account was nowhere to be found

Have you reset your password?

Customer Replay

Yes I did

Alright. What do you mean by "account was nowhere to be found"?

Customer Replay

I was able to get into Microsoft it showed my purchase history and stuff like that but it didn't show that account that I use the @outlook.com one

I see. Well, it seems that you did not used that account for purchase

Customer Replay

I found my account it was *****@outlook.com

Alright, do you have access to this account?

Customer Replay

I figured it out thank you for your help

You are welcome!
Let me know if you have any other questions

Customer Replay

Okay have a nice day

We are glad that you have resolved your issue using Howly!

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