Created: November 23, 2022

I know some of my Xbox One account but not all of it, what can I do?

Last Edit: November 23, 2022
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Customer Reply
I tried to sign in and said I needed WiFi even though I was connected so solution were restart the console or remove and re Add and that's when I forgot my account
I know its ***** numbers and @outlook.com
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you remember the name of the email address that is connected to your account?
Customer Reply
What do you mean?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
To recover your Xbox password first you need to know the name of the email that is connected to your account
Customer Reply
*****@gmail.com
Thomas Johnson
Thomas Johnson Tech Expert & Writer
great!
Go to Reset your password and enter your email address --> https://account.live.com/password/reset
Tell Xbox where you’d like us to send a security code (email or phone number).
Customer Reply
But it's not a new password it's recovering my old Xbox One account
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You need to follow these instructions to recover your account password.
Customer Reply
Visitor uploaded: IMG_20221022_022813.jpg
Type: image/jpeg
Size: 2191189
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Could you clarify?
Customer Reply
That my account I know its ***** I don't know the numbers @outlook.com
The numbers I don't remember
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you mean that you do not remember the email address?
Customer Reply
It's *****@gmail.com
The account has my phone number too
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Do you have access to it?
Ok
Customer Reply
No I don't have access it took me to the wrong account
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I mean access to your email *****@gmail.com
Customer Reply
I do
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Is it linked to your Xbox account?
Customer Reply
I don't think so
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Then what email is linked?
Customer Reply
It's actually on my phone number where the account is that's how I got the photo I sent you
Thomas Johnson
Thomas Johnson Tech Expert & Writer
The only way to recover your Xbox account is to follow the instructions above
Go to Reset your password and enter your email address --> https://account.live.com/password/reset
Customer Reply
I was able to get signed in but my Xbox One account was nowhere to be found
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Have you reset your password?
Customer Reply
Yes I did
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Alright. What do you mean by "account was nowhere to be found"?
Customer Reply
I was able to get into Microsoft it showed my purchase history and stuff like that but it didn't show that account that I use the @outlook.com one
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I see. Well, it seems that you did not used that account for purchase
Customer Reply
I found my account it was *****@outlook.com
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Alright, do you have access to this account?
Customer Reply
I figured it out thank you for your help
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You are welcome!
Let me know if you have any other questions
Customer Reply
Okay have a nice day
Thomas Johnson
Thomas Johnson Tech Expert & Writer
We are glad that you have resolved your issue using Howly!