Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I tried to sign in and said I needed WiFi even though I was connected so solution were restart the console or remove and re Add and that's when I forgot my account
I know its ***** numbers and @outlook.com
Do you remember the name of the email address that is connected to your account?
What do you mean?
To recover your Xbox password first you need to know the name of the email that is connected to your account
But it's not a new password it's recovering my old Xbox One account
You need to follow these instructions to recover your account password.
Visitor uploaded: IMG_20221022_022813.jpg
Could you clarify?
That my account I know its ***** I don't know the numbers @outlook.com
The numbers I don't remember
Do you mean that you do not remember the email address?
The account has my phone number too
Do you have access to it?
No I don't have access it took me to the wrong account
I mean access to your email *****@gmail.com
Is it linked to your Xbox account?
I don't think so
Then what email is linked?
It's actually on my phone number where the account is that's how I got the photo I sent you
I was able to get signed in but my Xbox One account was nowhere to be found
Have you reset your password?
Yes I did
Alright. What do you mean by "account was nowhere to be found"?
I was able to get into Microsoft it showed my purchase history and stuff like that but it didn't show that account that I use the @outlook.com one
I see. Well, it seems that you did not used that account for purchase
I found my account it was *****@outlook.com
Alright, do you have access to this account?
I figured it out thank you for your help
You are welcome!
Let me know if you have any other questions
Okay have a nice day
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