Updated: April 03, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I keep getting kicked off of Xbox live I'm on Xbox One

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Nice to meet you too

Customer Replay

I keep getting kicked off of Xbox live while I'm in a game

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Could you please specify, this situation occurs when you play a specific game or on every game?

Customer Replay

Every game

Got it
Are you getting any error codes or window messages?

Customer Replay


Does it just kick you out?

Customer Replay

Yes and sometimes it kicks me to the Xbox screen main screen


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And have you tried to reset your Xbox?

Customer Replay

Yes and it does the same thing all over again reseted the internet too

Can you please check for updates?
Make sure your console is connected to the Internet, then press the Xbox button to open the guide and select Profile & system > Settings . Select System > Updates & downloads > Update console.

Customer Replay

I'm doing it now

Let me know how it goes!

Customer Replay

There's no update

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You could also try this troubleshooting step to clear any corrupted data from your device:

  1. Go to settings on your Xbox
  2. Select system
  3. Select storage
  4. Clear local saved games and your console will automatically restart
Customer Replay

Can you tell if there's anybody else connected to my Xbox

If that was the case you would get a message saying "Sign out elsewhere"
So I don't think that's the issue.

Customer Replay

Okay I did the steps is resetting now

Customer Replay

It turned back on

Please let me know if the error is gone.

Customer Replay

The game is loading up now

Customer Replay

It's working

Everything’s okay?

Customer Replay


I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Thank you

You are most welcome!
I am so pleased to see your issue got resolved!

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