Created: November 25, 2022

I keep getting kicked off of Xbox live I’m on Xbox One

Last Edit: November 25, 2022
Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you too
Henry Miller
Henry Miller Tech Expert & Writer
Thanks!
Customer Reply
I keep getting kicked off of Xbox live while I'm in a game
Henry Miller
Henry Miller Tech Expert & Writer
Could you please specify, this situation occurs when you play a specific game or on every game?
Customer Reply
Every game
Henry Miller
Henry Miller Tech Expert & Writer
Got it
Are you getting any error codes or window messages?
Customer Reply
No
Henry Miller
Henry Miller Tech Expert & Writer
Does it just kick you out?
Customer Reply
Yes and sometimes it kicks me to the Xbox screen main screen
Henry Miller
Henry Miller Tech Expert & Writer
And have you tried to reset your Xbox?
Customer Reply
Yes and it does the same thing all over again reseted the internet too
Henry Miller
Henry Miller Tech Expert & Writer
Understood
Can you please check for updates?
Make sure your console is connected to the Internet, then press the Xbox button to open the guide and select Profile & system > Settings . Select System > Updates & downloads > Update console.
Customer Reply
I'm doing it now
Henry Miller
Henry Miller Tech Expert & Writer
Let me know how it goes!
Customer Reply
There's no update
Henry Miller
Henry Miller Tech Expert & Writer
You could also try this troubleshooting step to clear any corrupted data from your device:
1- Go to settings on your Xbox
2- Select system
3-Select storage
4- Clear local saved games and your console will automatically restart
Customer Reply
Can you tell if there's anybody else connected to my Xbox
Henry Miller
Henry Miller Tech Expert & Writer
If that was the case you would get a message saying "Sign out elsewhere"
So I don't think that's the issue.
Customer Reply
Okay I did the steps is resetting now
Henry Miller
Henry Miller Tech Expert & Writer
Great!
Customer Reply
It turned back on
Henry Miller
Henry Miller Tech Expert & Writer
Please let me know if the error is gone.
Customer Reply
The game is loading up now
Henry Miller
Henry Miller Tech Expert & Writer
Okay
Customer Reply
It's working
Henry Miller
Henry Miller Tech Expert & Writer
Everything’s okay?
Customer Reply
Yes
Henry Miller
Henry Miller Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Thank you
Henry Miller
Henry Miller Tech Expert & Writer
You are most welcome!
I am so pleased to see your issue got resolved!