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I keep getting an error code 014.50 when I try to connect to Roku device
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you using TV to connect to the Roku services?
ayes
i think
Can you check if your TV is connected to the network?
it is
Have you opened any other services from your TV?
I don’t understand the question
You said that your tv is connected to the network.
Have you opened any other service to check the internet connection?
Like HBO? Yes
Is it working?
yes
Got it.
but to use my Roku device it keeps telling me no WORELESS connection error code 014.50
I see.
Why can’t I contact to a technician over the phone?
Currently, we don't have an option to communicate via calls. However, I am ready to
Great I appreciate your help. I’m not the greatest texter not really fast and might have some typos
That is okay.
Please note, if the Wi-Fi Password is not set correctly, you start seeing the Roku error code 014.50. So, check whether you are entering the correct password or not. In case of a wrong entered password, Roku will find difficulty connecting to the available network.
It is correct
Did you check?
Yes when I was waiting for you
Okay, do you have a router?
Yes and I already reboot
Good.
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
Just did the soft reset and it’s still giving me the error code
*****, please reset your Network settings on Roku:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
Ok done
Perfect!
Please, do the following: using your Roku remote, select Settings > Network > Wireless > Set up new Wi-Fi connection.
I‘ve got Roku You are awesome
Wonderful!
I am so pleased to see your issue got resolved!
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