Updated: March 17, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I keep getting an error code 014.50 when I try to connect to Roku device

it says no wireless connection

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you using TV to connect to the Roku services?


Customer Replay

i think

Can you check if your TV is connected to the network?

Customer Replay

it is

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Have you opened any other services from your TV?

Customer Replay

I don’t understand the question

You said that your tv is connected to the network.
Have you opened any other service to check the internet connection?

Customer Replay

Like HBO? Yes

Is it working?

Customer Replay


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Got it.

Customer Replay

but to use my Roku device it keeps telling me no WORELESS connection error code 014.50

I see.

Customer Replay

Why can’t I contact to a technician over the phone?

Currently, we don't have an option to communicate via calls. However, I am ready to

Customer Replay

Great I appreciate your help. I’m not the greatest texter not really fast and might have some typos

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That is okay.
Please note, if the Wi-Fi Password is not set correctly, you start seeing the Roku error code 014.50. So, check whether you are entering the correct password or not. In case of a wrong entered password, Roku will find difficulty connecting to the available network.

Customer Replay

It is correct

Did you check?

Customer Replay

Yes when I was waiting for you

Okay, do you have a router?

Customer Replay

Yes and I already reboot

Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.

Customer Replay

Just did the soft reset and it’s still giving me the error code

*****, please reset your Network settings on Roku:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.
Customer Replay

Ok done

Please, do the following: using your Roku remote, select Settings > Network > Wireless > Set up new Wi-Fi connection.

Customer Replay

I‘ve got Roku You are awesome

I am so pleased to see your issue got resolved!

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