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I just got peacock on my iPhone but can't get it to work on my LG TV
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
i tried to get peacock to work on my LG TV after i got it on my phone but want let me do it
Do you have a peacock installed on your TV?
yes
What happens when you're trying to sign in to it?
its not showing me a place to sign in
Could you please send me the photo?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I don't understand what you mean
I mean, could you please send me the photo of the page when you open the peacock on your TV?
yes
Let me know when you are done.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2389475
It's not letting me send a picture
Have you paid for the peacock subscription on your phone?
Yes
Got it
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2403443
Thank you for the photo!
So, there are no buttons like "sign in" and "sign up" right?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2335511
It got buttons on the side like search
I see
Seems like your TV is already connected to the peacock, can you try to watch anything?
Well it's not letting me watch anything it goes to the app scan that says PeacockTV. Com/LG
Could you please send me the photo?
It not showing me the paper clip to take a picture
Got it, no worries
Can i just cancel it please it's very frustrating
What do you mean, cancel peacock?
yes
Firstly, we may try to connect it, if nothing happens we will cancel it, okay?
Ok but it's late here where i live
I am tired of trying
That's okay, we are available 24/7, you can refer your questions anytime.
but i do not want to pay the $9.99 if it's not working now
Got it
You may try to follow these instructions in order to cancel Peacock subscription:
- Open the Apple App Store
- Use your Apple ID to sign in
- Scroll until you get to Subscriptions
- Tap the button labelled “Manage“
- Select Peacock
- Choose “Edit”
- Tap “Cancel Subscription“.
Ok
Please, keep me posted.
you want me to keep you on hold?
You may come back to us anytime and tell us what was the results
ok thank you
You're welcome!
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