Updated: March 11, 2023

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by Henry Miller

Tech Expert & Writer

581 resolved issues

Verified Expert in:
Android apps, iOS apps issues, Mac OS issues, Windows issues

I HAVE TWO NEST CAMERAS AND I CHANGED WIFI, I CANT SET BACK UP NEST

Henry Miller

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Henry Miller

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I DELETED ONE CAMERA IN HOPE THAT I CAN SET IT UP UNDER NEW WIFI BUT NOT LUCK MY SECOND CAMERA I AM STUCK IN SET UP. IT SHOULD BE PULLING UP LIST OF SERIAL NUMBERS THAY I CAN SELECT

Henry Miller

Ok, please follow me step by step now, and tell me of there will be any errors

Customer Replay

Henry Miller

What app do you use for your Nest Cameras?
Google home app or Nest app?

Customer Replay

NEST APP

Henry Miller

Noted
On the Nest app home screen, tap Settings Nest
Select Home info then Home Wi-Fi help

Customer Replay

DONE

Henry Miller

Select the camera you want to update.

Customer Replay

DONT HAVE HOME. BUT HAVE WI-FI CONNECTION

Henry Miller

Do you mean you don't have Home Wi-Fi help?

Customer Replay

YES

Henry Miller

Got it
Have you removed both of your cameras from the list yet?

Customer Replay

NO ONLY ONE. DO YO WANT ME TO DELETE THE OTHER ONE

Henry Miller

Please use my instruction to remove your devices:

If you have another home, on the app home screen, tap Menu in the top left corner. Then select the home that has the product you'd like to remove.
On the app home screen, tap Settings.
Tap the product you'd like to remove Scroll down and select Remove [product name].

You'll then be asked to confirm your choice.
Please tell me once you'll do it

Customer Replay

BOTH CAMERAS HAVE BEEN REMOVED

Henry Miller

Got it
Now please, tap Settings.

Customer Replay

Select Home info then Home Wi-Fi help

Henry Miller

Do you see it there now?

Customer Replay

I AM IN HOME INFO AND ALL I SEE IS ITS NAME, ADDRESS, AND REMOVE HOME

Henry Miller

Now please on the app home screen, tap Add +.
Scan the QR code on the back of your camera. You can also tap Continue without scanning and type the
numbers at the top of the QR code.
The app walks you through setup and installation.
Please tell me how it goes there

Customer Replay

OK "CONNECTING LOOKING FOR WI-FI NETWORKS

Henry Miller

Ok, tell me if you'll have any troubles there

Customer Replay

FOUND MY WIFI. THERE WAS A PROBLEM CAMERA COULD NOT BE ADDED TO NEST ACCOUNT TRIED TWICE WITH THE SAME RESULTS

Henry Miller

please check your router settings. If the connection has worked before, try rebooting your router.

Customer Replay

HOW DO I DO THAT

Henry Miller

Turn on and off your wi-fi router
Unplug it from the wall for 60 secs
then plug back and try to connect your cameras after that