I HAVE TWO NEST CAMERAS AND I CHANGED WIFI, I CANT SET BACK UP NEST
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*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I DELETED ONE CAMERA IN HOPE THAT I CAN SET IT UP UNDER NEW WIFI BUT NOT LUCK MY SECOND CAMERA I AM STUCK IN SET UP. IT SHOULD BE PULLING UP LIST OF SERIAL NUMBERS THAY I CAN SELECT
Ok, please follow me step by step now, and tell me of there will be any errors
OK
What app do you use for your Nest Cameras?
Google home app or Nest app?
NEST APP
Noted
On the Nest app home screen, tap Settings Nest
Select Home info then Home Wi-Fi help
DONE
Select the camera you want to update.
DONT HAVE HOME. BUT HAVE WI-FI CONNECTION
Do you mean you don't have Home Wi-Fi help?
YES
Got it
Have you removed both of your cameras from the list yet?
NO ONLY ONE. DO YO WANT ME TO DELETE THE OTHER ONE
Please use my instruction to remove your devices:
- If you have another home, on the app home screen, tap Menu in the top left corner. Then select the home that has the product you'd like to remove.
- On the app home screen, tap Settings.
- Tap the product you'd like to remove Scroll down and select Remove [product name].
You'll then be asked to confirm your choice.
Please tell me once you'll do it
BOTH CAMERAS HAVE BEEN REMOVED
Got it
Now please, tap Settings.
Select Home info then Home Wi-Fi help
Do you see it there now?
I AM IN HOME INFO AND ALL I SEE IS ITS NAME, ADDRESS, AND REMOVE HOME
Now please on the app home screen, tap Add +.
Scan the QR code on the back of your camera. You can also tap Continue without scanning and type the
numbers at the top of the QR code.
The app walks you through setup and installation.
Please tell me how it goes there
OK "CONNECTING LOOKING FOR WI-FI NETWORKS
Ok, tell me if you'll have any troubles there
FOUND MY WIFI. THERE WAS A PROBLEM CAMERA COULD NOT BE ADDED TO NEST ACCOUNT TRIED TWICE WITH THE SAME RESULTS
please check your router settings. If the connection has worked before, try rebooting your router.
HOW DO I DO THAT
Turn on and off your wi-fi router
Unplug it from the wall for 60 secs
then plug back and try to connect your cameras after that
TS WORKING
Perfect!
Do you have any additional questions I can help you with?
NO THANKS
You are always welcome!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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