Created: December 9, 2022

I have stars in my bedroom but it’s not letting me get it in my living room

and they want me to renew for my living room and I want it on both TVs how do I go by doing that without getting charged twice for the same service
Last Edit: January 6, 2023
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Judi Perez
Judi Perez Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Judi Perez
Judi Perez Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Ok I have stars in my bedroom I don't have it in my living room the screen is telling me to renew my subscription for the living room I do not want to be charged twice for the same thing I would like to get it in my living room
Judi Perez
Judi Perez Tech Expert & Writer
What do you mean by stars in bedroom?
Customer Reply
I am able to get movies on Starz in my bedroom however, I can't get it on my living room TV. The screen is telling me that my subscription has been cancelled and it's not. I have service in the bedroom but, not in the living room and I don't want to be charged twice
Judi Perez
Judi Perez Tech Expert & Writer
Got it.
Customer Reply
Ok
The living room screen is telling me to renew
Judi Perez
Judi Perez Tech Expert & Writer
To find additional details about your Trial Subscription, including the date the Trial Subscription ends, please visit “Settings” in the Service if you subscribed via starz.com
Customer Reply
Are you talking about on the TV?
Judi Perez
Judi Perez Tech Expert & Writer
I am asking you to check your subscription, which you have at the time.
Customer Reply
Ok I went to settings and it is telling me on the living room TV to subscribe for $8.99
Judi Perez
Judi Perez Tech Expert & Writer
I see, can you check your latest payment on your phone/banking, to see, when you bought your subscription?
Customer Reply
Ok
Judi Perez
Judi Perez Tech Expert & Writer
Take your time.
Customer Reply
Ok
It not telling me when. I think it was in August. The subscription is up in on the 5th. I wish to cancel because it's too much trouble to put on both TVs. I am going to cancel. Appreciate your help
Judi Perez
Judi Perez Tech Expert & Writer
Log into your Starz account.
Select the gear icon in the top right-hand corner.
Select Subscriptions.
Select Cancel my subscription.
Customer Reply
Ok
Judi Perez
Judi Perez Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
No ty
Judi Perez
Judi Perez Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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