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Could I ask you if you want to Sign into your Nest account, am I right?
I think so
Could I ask you if you see a "Log in " option on the page that you opened?
Looks like I'm in the app.
Thank you for the answer, *****!
Select Sign in with Nest at the bottom of the screen. Enter your email address and password, then tap Sign in.
Looks like I"m already there. I can open settings in the App . First icon shows account .,. next legal, then home inform, Home away assist . . .
Could I clarify, what you want to reach in the Nest app?
The Nest thermostat ask that I enter the serial number. But I'm not sure where.
The serial number can be found etched into the bottom of the device's stand, below the Google "G" logo. The serial number is also listed on a sticker on the Google Nest Hub Max packaging near the bar codes.
The thermostat says, "Enter Key Enter this kdy in the app. 9xxxxxxx.
Did you already enter the serial number?
no
To get an entry key from your thermostat:
Sorry. I think i just reset it again. The setting icon didn't come up and I held the thermostat to long. Now in reset mode.
Could I ask you to try to follow the setup instructions on more time? And keep me posted
I reentered things. I'm at setup steps with three options Language, Equipment and the highlighted Nest app.
Let us start with Language option, please, tap on it
ok
Thank you! Please, keep me updated
Just loops me back to same setup steps with three option: Language, Equipment and Nest App is highlighted.
Try to tap on the Nest app option
Back to enter code with Serial number highlighted.
Could I ask you to find The serial number etched into the bottom of the device's stand?
How do I enter the Serial Number ***** ?
Let me ask you to tap on the "Enter code" option and tell me what you see
Serial number Select this number from the list in the app 06A2
Do you see a serial number in the Nest app list already added?
I only see my Home icon, I went to settings and see many options including Account, Legal, Home, Infor, HOme/Away Assit, family, contact . . . add product
Could I ask you to tap on the Account option and tell me what you see?
I see my email address phone location off and Sign-out options
I got you, Thank you for checking! Let me ask you to open the "Add product" option
It's open looking for scan code or continue without scanning
Could I ask you to try to find a QR code on the back of your Nest thermostat?
I found it. I have tried to scan it with the camera. Let me get more light and try again.
Sure, *****. Keep me updated, please
It won't scan the box. Should I turn off the power to the thermostat and remove it so I can scan it? or go without scan option
You can try to enter the code located near the QR code.
OK: *****
Thank you for the info, *****! Could you try to enter this code in the Nest app?
I have some options. One says already installed the other Start installation. I believe I should use Start Installation.
Yes, you are right, *****
Please, follow further instructions
Progress, looks like we're trying to locate my internet. :-)
Great! try to enter your WI-FI network password
Connected to internet :-) Please don't leave. Working on additional options . . . on app
Sure, I'm here, *****
I believe we're there. Thank You, Thank You, Thank You. You were very kind and I was completely lost without you. Thank You
I am so pleased to see your issue got resolved!
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