Updated: April 10, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I have open Nest which shows an icon with my email and under it is two additional icons one listed as Messages and the other as Support.

How do i input Entry key number? Basically into what?

Hello, thank you for using Howly.
Could I ask you if you want to Sign into your Nest account, am I right?


Customer Replay

I think so

Could I ask you if you see a "Log in " option on the page that you opened?

Customer Replay

Looks like I'm in the app.

Thank you for the answer, *****!
Select Sign in with Nest at the bottom of the screen. Enter your email address and password, then tap Sign in.

Customer Replay

Looks like I"m already there. I can open settings in the App . First icon shows account .,. next legal, then home inform, Home away assist . . .

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Could I clarify, what you want to reach in the Nest app?

Customer Replay

The Nest thermostat ask that I enter the serial number. But I'm not sure where.

The serial number can be found etched into the bottom of the device's stand, below the Google "G" logo. The serial number is also listed on a sticker on the Google Nest Hub Max packaging near the bar codes.

Customer Replay

The thermostat says, "Enter Key Enter this kdy in the app. 9xxxxxxx.

Did you already enter the serial number?

Customer Replay


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Top answer

To get an entry key from your thermostat:

  1. Press your thermostat's ring to open the Quick View menu.
  2. Choose Settings.
  3. Turn the ring to the Nest app and press the ring to select it.
  4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Customer Replay

Sorry. I think i just reset it again. The setting icon didn't come up and I held the thermostat to long. Now in reset mode.

Could I ask you to try to follow the setup instructions on more time? And keep me posted

Customer Replay

I reentered things. I'm at setup steps with three options Language, Equipment and the highlighted Nest app.

Let us start with Language option, please, tap on it

Customer Replay


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Thank you! Please, keep me updated

Customer Replay

Just loops me back to same setup steps with three option: Language, Equipment and Nest App is highlighted.

Try to tap on the Nest app option

Customer Replay

Back to enter code with Serial number highlighted.

Could I ask you to find The serial number etched into the bottom of the device's stand?

Customer Replay

How do I enter the Serial Number ***** ?

Let me ask you to tap on the "Enter code" option and tell me what you see

Customer Replay

Serial number Select this number from the list in the app 06A2

Do you see a serial number in the Nest app list already added?

Customer Replay

I only see my Home icon, I went to settings and see many options including Account, Legal, Home, Infor, HOme/Away Assit, family, contact . . . add product

Could I ask you to tap on the Account option and tell me what you see?

Customer Replay

I see my email address phone location off and Sign-out options

I got you, Thank you for checking! Let me ask you to open the "Add product" option

Customer Replay

It's open looking for scan code or continue without scanning

Could I ask you to try to find a QR code on the back of your Nest thermostat?

Customer Replay

I found it. I have tried to scan it with the camera. Let me get more light and try again.

Sure, *****. Keep me updated, please

Customer Replay

It won't scan the box. Should I turn off the power to the thermostat and remove it so I can scan it? or go without scan option

You can try to enter the code located near the QR code.

Customer Replay

OK: *****

Thank you for the info, *****! Could you try to enter this code in the Nest app?

Customer Replay

I have some options. One says already installed the other Start installation. I believe I should use Start Installation.

Yes, you are right, *****
Please, follow further instructions

Customer Replay

Progress, looks like we're trying to locate my internet. :-)

Great! try to enter your WI-FI network password

Customer Replay

Connected to internet :-) Please don't leave. Working on additional options . . . on app

Sure, I'm here, *****

Customer Replay

I believe we're there. Thank You, Thank You, Thank You. You were very kind and I was completely lost without you. Thank You

I am so pleased to see your issue got resolved!

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