Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What TV do you have?
I have a new roku all channels transferred from existing accounts except prime. They want to charge me when I already have contract
Iso
What did you receive from them?
Nothing
I mean about charge
Can you please explain the issue in detail?
Prime said to log in which I did they sent number to call when I did they just said I needed w have a new contract
Could you send me a picture of what you see on your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 88034
Received, thanks
Have you already tried to follow this instruction?
Yes I was put in contact with an individual who told me I needdd to pay $124. 00
or maybe it was $420
Do you mean a subscription?
Yes
Since I have prime on another tv why would I have to have another subscription?
You need to add a new device to your account, entering a code from TV
what code? Which tv?
You use Amazon Prime, right?
yes
And now you want to use another TV?
with a new roku yes
Do you have an app?
for Amazon prime? Yes
Open the Prime Video app on you device > Click "Register on the Prime website" > Your code appears on the left of the device screen. Go to your computer > www.amazon.com/mytv > "Register your compatible TV or device" > type your registration code in the box as indicated.
You can use an app or website
Yes
Please, take your time
and tell me the result
Thank you it is now on
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you
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