Created: October 29, 2022

I have new roku and prime did not open on second tv

Still have prime on other tv so why do they want to charge when I have prime contract already?
Last Edit: November 2, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
What TV do you have?
Customer Reply
I have a new roku all channels transferred from existing accounts except prime. They want to charge me when I already have contract

Iso
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What did you receive from them?
Customer Reply
Nothing
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I mean about charge
Can you please explain the issue in detail?
Customer Reply
Prime said to log in which I did they sent number to call when I did they just said I needed w have a new contract
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you send me a picture of what you see on your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 88034
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Received, thanks
Have you already tried to follow this instruction?
Customer Reply
Yes I was put in contact with an individual who told me I needdd to pay $124. 00
or maybe it was $420
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you mean a subscription?
Customer Reply
Yes
Since I have prime on another tv why would I have to have another subscription?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You need to add a new device to your account, entering a code from TV
Customer Reply
what code? Which tv?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You use Amazon Prime, right?
Customer Reply
yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
And now you want to use another TV?
Customer Reply
with a new roku yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Do you have an app?
Customer Reply
for Amazon prime? Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Open the Prime Video app on you device > Click "Register on the Prime website" > Your code appears on the left of the device screen. Go to your computer > www.amazon.com/mytv > "Register your compatible TV or device" > type your registration code in the box as indicated.
You can use an app or website
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please, take your time
and tell me the result
Customer Reply
Thank you it is now on
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.