Updated: April 05, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I have new roku and prime did not open on second tv

Still have prime on other tv so why do they want to charge when I have prime contract already?

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What TV do you have?

Customer Replay

I have a new roku all channels transferred from existing accounts except prime. They want to charge me when I already have contract



What did you receive from them?

Customer Replay


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I mean about charge
Can you please explain the issue in detail?

Customer Replay

Prime said to log in which I did they sent number to call when I did they just said I needed w have a new contract

Could you send me a picture of what you see on your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 88034

Received, thanks
Have you already tried to follow this instruction?

Customer Replay

Yes I was put in contact with an individual who told me I needdd to pay $124. 00
or maybe it was $420

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Do you mean a subscription?

Customer Replay

Since I have prime on another tv why would I have to have another subscription?

You need to add a new device to your account, entering a code from TV

Customer Replay

what code? Which tv?

You use Amazon Prime, right?

Customer Replay


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And now you want to use another TV?

Customer Replay

with a new roku yes

Do you have an app?

Customer Replay

for Amazon prime? Yes

Open the Prime Video app on you device > Click "Register on the Prime website" > Your code appears on the left of the device screen. Go to your computer > www.amazon.com/mytv > "Register your compatible TV or device" > type your registration code in the box as indicated.
You can use an app or website

Customer Replay


Please, take your time
and tell me the result

Customer Replay

Thank you it is now on

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you

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