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I have just put in a new modem & my Netflix is not working on my tv
Hello, thank you for using Howly.
Have you connected the tv to your new router?
No we can not get the tv to work either
I had a modem for fetch tv & I cancelled it & now I have a new modem but no tv & no not Netflix
Can you tell me if you use any kind of streaming device together with your tv e.g. firestick, roku, etc?
no I don’t
And what's the brand and model of your tv?
hisense
43S8
Alright, let's try to connect it to your new network
Follow these steps:
- Turn on your TV and find the menu button on the remote.
- Press the button and head to the “Settings” section.
- Choose “Network.”
- Select the “Network Configuration” option.
- Pick “Wireless” and choose your Wi-Fi network.
And after you choose it please enter the password and hit the “OK” button on your remote.
there is no menu button on the remote that we have
It should look like a house
I don’t have number 4 on my tv
Do you mean the network configuration option?
What options do you see after choosing "network"?
yes once I go from settings to network it then says network configuration disconnected
Can you please press on that and choose wireless?
Yes I have connected my wifi network
Great!
Now try using Netflix, please
You little beauty thank you so much yes I have Netflix you are a legend thank you so much
Glad to assist, *****!
Is there anything else I can do for you today?
no that is it thank you so much for all your help & patience
You are most welcome, it was a pleasure to assist you:)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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