Hello, thank you for using Howly.
Have you connected the tv to your new router?
No we can not get the tv to work either
I had a modem for fetch tv & I cancelled it & now I have a new modem but no tv & no not Netflix
Can you tell me if you use any kind of streaming device together with your tv e.g. firestick, roku, etc?
no I don’t
And what's the brand and model of your tv?
hisense
43S8
Alright, let's try to connect it to your new network
Follow these steps:
there is no menu button on the remote that we have
It should look like a house
I don’t have number 4 on my tv
Do you mean the network configuration option?
What options do you see after choosing "network"?
yes once I go from settings to network it then says network configuration disconnected
Can you please press on that and choose wireless?
Yes I have connected my wifi network
Great!
Now try using Netflix, please
You little beauty thank you so much yes I have Netflix you are a legend thank you so much
Glad to assist, *****!
Is there anything else I can do for you today?
no that is it thank you so much for all your help & patience
You are most welcome, it was a pleasure to assist you:)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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