Updated: March 21, 2023
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by Vlad Shvets
Tech Expert & Writer
582 resolved issues

I have just put in a new modem & my Netflix is not working on my tv

I have spoken to Optus & they have told me that my wifi is working

Hello, thank you for using Howly.
Have you connected the tv to your new router?

Customer Replay

No we can not get the tv to work either
I had a modem for fetch tv & I cancelled it & now I have a new modem but no tv & no not Netflix

Can you tell me if you use any kind of streaming device together with your tv e.g. firestick, roku, etc?

Customer Replay

no I don’t

And what's the brand and model of your tv?

Customer Replay



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Alright, let's try to connect it to your new network
Follow these steps:

  1. Turn on your TV and find the menu button on the remote.
  2. Press the button and head to the “Settings” section.
  3. Choose “Network.”
  4. Select the “Network Configuration” option.
  5. Pick “Wireless” and choose your Wi-Fi network.
    And after you choose it please enter the password and hit the “OK” button on your remote.
Customer Replay

there is no menu button on the remote that we have

It should look like a house


Customer Replay

I don’t have number 4 on my tv

Do you mean the network configuration option?
What options do you see after choosing "network"?

Customer Replay

yes once I go from settings to network it then says network configuration disconnected

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Can you please press on that and choose wireless?

Customer Replay

Yes I have connected my wifi network

Now try using Netflix, please

Customer Replay

You little beauty thank you so much yes I have Netflix you are a legend thank you so much

Glad to assist, *****!
Is there anything else I can do for you today?

Customer Replay

no that is it thank you so much for all your help & patience

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You are most welcome, it was a pleasure to assist you:)
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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