Updated: May 04, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
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Tablets, Gadgets, Apps, Smart TV issues

I have had an email confirming purchase in Microsoft Store of MS Flight Simulator, but have not received the download code

I am in need of a code to redeem my purchase of MS Flight Simulator 2020. Had an email telling me that I could download, but no passkey.

Short summary:

  1. Open the Microsoft Store App on your PC.
  2. Check if the passkey for MS Flight Simulator has already been redeemed. If it has, proceed to step 3. If not, try to redeem the passkey again.
  3. Clear the Microsoft Store App cache by following these steps:
    a. Press the Windows Key + R keys together to open the Run application.
    b. In the empty field, type "wsreset.exe" (without quotes) and select Okay.
    c. A Command Prompt window will open and then close after a few seconds.
  4. If you are unable to open Run, click on the Start menu on your PC.
  5. Type "wsreset" in the search box.
  6. Click on the "wsreset" option that appears.
  7. Wait for the cache to be cleared.
  8. Go to this link: https://www.xbox.com/
  9. If prompted, sign in with your Microsoft account.
  10. Click on the "Install" button to download the game.
  11. Wait for the download to complete.
  12. Once the download is complete, you can now play the game.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

I cannot download at all at present. I had ordered a copy via Argos in UK. But it came as X-Box. I do not have an X-Box, only a PC. I went back to check and can no longer download as it says the passkey had been redeemed.

Top answer

Thank you for the details.
Let's try and clear the Microsoft Store App Cache:

  1. Open the Run application by pressing the Windows Key + R keys together
  2. In the empty field, enter the following (you may copy and paste this): wsreset.exe
  3. Select Okay
  4. A Command Prompt window will open itself and close after a few seconds
Customer Replay

Unable to open Run. Is there another way. Its complicated. I was unable to set up my laptop and new PC as a network. So, am using a wireless keyboard that doesnt have the windows on the keyboard.

Do you mean that this highlighted key is missing?


Customer Replay

Yes that is correct
I have confirmed the key is not there,

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Top answer

Let's try this:

  1. Click here, please: https://www.xbox.com/
  2. And let me know if you see the option to download the game.
Customer Replay

The option to install is there

Okay, good, then click on Install, and you should be good to go.

Customer Replay

Thank you so much for your help,.

Do you have any additional questions I can help you with?

Customer Replay

Not a problem. Thank you anyway.

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You are welcome, *****!
Anything else I can help you with?

Customer Replay

NO, that is all I think. Bad shoulder means I cant spend too much time on the computer at present. But I will come back later regarding linking my PC and Laptop,

Okay, will be looking forward to helping you!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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