Created: January 19, 2023

I have had a customer come in a they thought their transaction did not work.

Renter the details so they were charged twice. how do I know if both were processed and how to refund one entry.
Last Edit: January 19, 2023
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Henry Miller
Henry Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Henry Miller
Henry Miller Tech Expert & Writer
Nice to meet you, *****!
Please, could you specify what service you're referring to?
Customer Reply
Square device- eftpos transaction on square
Henry Miller
Henry Miller Tech Expert & Writer
Got you
1. Press the Menu key on the home screen, press 1 for Transactions, then 4 for
Refund.
2. Input the refund amount and press Enter.
3. Enter your refund password and press Enter.
4. Ask your customer to tap, insert or swipe their card, then select their account type, Cheque, Savings or Credit then Enter.
5. Your customer will need to either sign the receipt or enter their PIN. If your customer enters their PIN, you'll still need them to sign the receipt.
6. After the customer inputs their PIN and presses Enter, the refund receipt will automatically print for
them to sign.
7. Once the refund has been approved, remove your customer's card if inserted and press Yes after you've verified their signature.
8. Press Yes to print your customer's receipt.
Customer Reply
This morning a customer came in and made a purchase of 500. They thought it did not work and we r entered the transaction on my transaction it came up it went through twice. They also thought their limit on the card was 800 and the Commonwealth bank would not let either transaction go through
Henry Miller
Henry Miller Tech Expert & Writer
Sorry it was successful?
Customer Reply
Just trying now
Henry Miller
Henry Miller Tech Expert & Writer
Ok
To view transactions, select 'Payments' and then 'Transactions'. Transactions are presented in a list view with a transaction summary. Selecting an individual transaction displays a more detailed view. Whenever a transaction is updated cant find menu bar
Can you take me a photo of your terminal?
Customer Reply
How do I send you the photo
Henry Miller
Henry Miller Tech Expert & Writer
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2869930
Done
Henry Miller
Henry Miller Tech Expert & Writer
You have transactions button on the bottom
Please click on it
Customer Reply
yes
done
Henry Miller
Henry Miller Tech Expert & Writer
And there you might see if transaction was successful
Customer Reply
Think I have done it.
Thank you
Henry Miller
Henry Miller Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No all good… thanks again
Henry Miller
Henry Miller Tech Expert & Writer
I am so pleased to see your issue got resolved!

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