Updated: March 19, 2023
Was it helpful?
by Henry Miller
Tech Expert & Writer
581 resolved issues

I have had a customer come in a they thought their transaction did not work.

Renter the details so they were charged twice. how do I know if both were processed and how to refund one entry.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, could you specify what service you're referring to?

Customer Replay

Square device- eftpos transaction on square


Got you

  1. Press the Menu key on the home screen, press 1 for Transactions, then 4 for
  2. Input the refund amount and press Enter.
  3. Enter your refund password and press Enter.
  4. Ask your customer to tap, insert or swipe their card, then select their account type, Cheque, Savings or Credit then Enter.
  5. Your customer will need to either sign the receipt or enter their PIN. If your customer enters their PIN, you'll still need them to sign the receipt.
  6. After the customer inputs their PIN and presses Enter, the refund receipt will automatically print for
    them to sign.
  7. Once the refund has been approved, remove your customer's card if inserted and press Yes after you've verified their signature.
  8. Press Yes to print your customer's receipt.
Customer Replay

This morning a customer came in and made a purchase of 500. They thought it did not work and we r entered the transaction on my transaction it came up it went through twice. They also thought their limit on the card was 800 and the Commonwealth bank would not let either transaction go through

banner 3

Sorry it was successful?

Customer Replay

Just trying now

To view transactions, select 'Payments' and then 'Transactions'. Transactions are presented in a list view with a transaction summary. Selecting an individual transaction displays a more detailed view. Whenever a transaction is updated cant find menu bar
Can you take me a photo of your terminal?

Customer Replay

How do I send you the photo

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 2869930

banner 6

You have transactions button on the bottom
Please click on it

Customer Replay


And there you might see if transaction was successful

Customer Replay

Think I have done it.
Thank you

Is there anything else I can do for you today?

Customer Replay

No all good… thanks again

banner 9

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Finance problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

Related topics

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info