Updated: May 09, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

Can I use Square terminal without WIFI?

i WANT TO USE SQUARE TERMINAL AT OUTDOOR MARKETS

Short summary:

  1. Tap More from the navigation bar at the bottom of your screen.
  2. Tap Settings > Checkout > Offline Mode.
  3. Toggle Allow Offline Mode to on.
  4. Review the information and then tap Allow Offline Mode.
  5. To set a limit for card transactions taken offline, enter an amount next to Per-Transaction Limit. This limit automatically defaults to $100 when Offline Mode is enabled and the maximum per-transaction limit is $50,000.
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

Likewise

author
Top answer

The Square Terminal requires an internet connection at all times to function properly. If your internet connection becomes interrupted or temporarily unavailable, you can enable Offline Mode to accept swiped card payments as a backup.

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Customer Replay


Do the payments then get processed when I get back to wifi?

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author
Top answer

Any transactions accepted while in Offline Mode will be processed when you regain connectivity. If a payment is not processed within 24 hours, it will expire and the funds will not be captured from your customer.

Customer Replay

Where do I find "Off line mode?

author

To enable Offline Mode:

  • Tap More from the navigation bar at the bottom of your screen.
  • Tap Settings > Checkout > Offline Mode.
  • Toggle Allow Offline Mode to on.
  • Review the information and then tap Allow Offline Mode.
  • To set a limit for card transactions taken offline, enter an amount next to Per-Transaction Limit. This limit automatically defaults to $100 when Offline Mode is enabled and the maximum per-transaction limit is $50,000.
  • Please note that when operating in Offline Mode, there is additional risk with any payments you accept. They are not responsible for any loss due to declined cards, expired payments taken while offline, or for chargebacks. In addition, Square won't and can not contact any customers on your behalf should a payment be declined or expire when taken in Offline Mode.
Customer Replay

There is no offline mode

author

What options do you see when you click "Checkout" in settings?

Customer Replay

Quick amounts, Taxes, Order tickets, payment types, Tipping, Receipt, Customer management

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author

Noted!
Please make sure your device has the latest software. To update your Square Terminal software, tap ≡ More > Settings > Hardware. Tap General > About Terminal > Software Update.

Customer Replay

It is installing. Thanks

author

Sounds good!
Software updates typically take around 20 minutes to one hour to complete.

Customer Replay

I see it is slow. Do I stay in the chat?

author

You can definitely stay in chat until it's updated or chat back with us once it's done.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

OK I'll stay

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author

No problem! Please keep me updated.
*****, please let me know if it's still updating.

Customer Replay

fantastic, all sorted. Thank you very much

author

You are always very welcome!
I am so pleased to see your issue got resolved!

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Comments

3 comments
Christine Howard
Invalid Date
How often do Square Terminals need software updates, and how do I know when they're available?
Ghost888
Invalid Date
I had no idea that payments taken in Offline Mode would expire after 24 hours. That's definitely something to keep in mind!
Lyra
Invalid Date
Wow, these instructions were super helpful! I didn't know where to find offline mode before this.

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