Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
The Square Terminal requires an internet connection at all times to function properly. If your internet connection becomes interrupted or temporarily unavailable, you can enable Offline Mode to accept swiped card payments as a backup.
Do the payments then get processed when I get back to wifi?
Any transactions accepted while in Offline Mode will be processed when you regain connectivity. If a payment is not processed within 24 hours, it will expire and the funds will not be captured from your customer.
Where do I find "Off line mode?
To enable Offline Mode:
There is no offline mode
What options do you see when you click "Checkout" in settings?
Quick amounts, Taxes, Order tickets, payment types, Tipping, Receipt, Customer management
Please make sure your device has the latest software. To update your Square Terminal software, tap ≡ More > Settings > Hardware. Tap General > About Terminal > Software Update.
It is installing. Thanks
Software updates typically take around 20 minutes to one hour to complete.
I see it is slow. Do I stay in the chat?
You can definitely stay in chat until it's updated or chat back with us once it's done.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
OK I'll stay
No problem! Please keep me updated.
*****, please let me know if it's still updating.
fantastic, all sorted. Thank you very much
You are always very welcome!
I am so pleased to see your issue got resolved!