Updated: March 22, 2023
Was it helpful?
by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I have dashlane on my laptop and my phone but cannot get it on my iPad

I have a premium account and have had difficulty with Dashlane for a long time.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay

 you too

Can you please explain the issue with getting it on iPad in detail?

Customer Replay

just a minute--i'm giving it a try to tell you exactly what happens

banner 3

Of course! Please, take your time

Customer Replay

I open the Dashlane app, and the opening page says "the app that makes the internet easier" and has a "get started" and "log in"
I try to log in--with my email address and what I know is my Dashlane password, because it works on my laptop--and the message is "Something went wrong. Please retry."


That's as far as I can get

Got you
Did you try to re-install the app?

Customer Replay

No, I didn't dare
could you walk me through it?

Of course!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.

Customer Replay

no problem

banner 6

Thank you
Please, follow the instructions below:

  1. From the Home screen on your iPad, touch and hold the Dashlane app
  2. Tap Remove App then tap Delete App.
  3. If unavailable, tap Delete App.
  4. To confirm, tap Delete.

Please, update me once it will be done

Customer Replay

it's done

Perfect, give me a moment, please

Customer Replay

i got message do you wish to keep your subscripition, and I answered yes

Please, download Dashlane app one more time:

  1. On your iPad, open the App Store app.
  2. Tap the Search tab to look for Dashlane app
  3. Install it
Customer Replay

it's loading
now opening

banner 9

Perfect! Please, try to log in one more time

Customer Replay

try to log in again?

Yes, please

Customer Replay

sorry to take so long--i logge in
It worked
thanks--now what?

No worries

Customer Replay

should I sync from my laptop account?

Yes, if you need to

Customer Replay

i don't even know how anymore--have things moved around?

Give me a moment, please

Customer Replay

oh, I see it under setings
May I ask one more question?

Yes, of course

Customer Replay

When I try to open Google/gmail, the password that's autofilled by Dashlane isn't the right one. I've changed it in the website list, but I still have to copy it from Dashlane and paste it, or input it manually, every time
very frustrating

Got you, give me a moment, please

Customer Replay

It says it's been "compromised" anyway, so should I change the password altogether and try again?

To update your saved passwords in your Google account, please, follow the instructions below:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords Passwords.
  • If you can’t find the Passwords icon, at the top right of your screen, click More More and then Settings and then Autofill and then Password Manager.

Edit: To the right of the website, click More More and then Edit password.

Customer Replay

I think I figured out why it wasn't working--I hadn't filled in the username in Dashlane

Got it, I am glad you were able to log in
Do you still need instructions on how to synchronize your account?

Customer Replay

No, thanks, I think I've got it. I should have contacted you long ago, I've been so frustrated paying for the app and then not able to use it smoothly
So thank you
I'm going to go now

My pleasure!
I am glad your issue has been resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iPad problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info