Updated: March 22, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I have dashlane on my laptop and my phone but cannot get it on my iPad

I have a premium account and have had difficulty with Dashlane for a long time.
author



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****

author


Nice to meet you, *****!

Customer Replay


 you too

author


Can you please explain the issue with getting it on iPad in detail?

Customer Replay


just a minute--i'm giving it a try to tell you exactly what happens

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author


Of course! Please, take your time

Customer Replay


I open the Dashlane app, and the opening page says "the app that makes the internet easier" and has a "get started" and "log in"
I try to log in--with my email address and what I know is my Dashlane password, because it works on my laptop--and the message is "Something went wrong. Please retry."

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That's as far as I can get

author




Got you
Did you try to re-install the app?

Customer Replay


No, I didn't dare
could you walk me through it?

author


Of course!
Please allow me a moment to provide you with further instructions, I would really appreciate it if you would wait for me in the chat.

Customer Replay


no problem

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author


Thank you
Please, follow the instructions below:

  1. From the Home screen on your iPad, touch and hold the Dashlane app
  2. Tap Remove App then tap Delete App.
  3. If unavailable, tap Delete App.
  4. To confirm, tap Delete.


Please, update me once it will be done

Customer Replay


it's done

author


Perfect, give me a moment, please

Customer Replay


i got message do you wish to keep your subscripition, and I answered yes

author


Great
Please, download Dashlane app one more time:

  1. On your iPad, open the App Store app.
  2. Tap the Search tab to look for Dashlane app
  3. Install it
Customer Replay


it's loading
now opening

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author


Perfect! Please, try to log in one more time

Customer Replay


try to log in again?
ok

author


Yes, please

Customer Replay


sorry to take so long--i logge in
It worked
thanks--now what?

author


No worries
Perfect!

Customer Replay


should I sync from my laptop account?

author


Yes, if you need to

Customer Replay


i don't even know how anymore--have things moved around?

author


Give me a moment, please

Customer Replay


oh, I see it under setings
May I ask one more question?

author


Yes, of course

Customer Replay


When I try to open Google/gmail, the password that's autofilled by Dashlane isn't the right one. I've changed it in the website list, but I still have to copy it from Dashlane and paste it, or input it manually, every time
very frustrating

author


Got you, give me a moment, please

Customer Replay


It says it's been "compromised" anyway, so should I change the password altogether and try again?

author


To update your saved passwords in your Google account, please, follow the instructions below:

  1. On your computer, open Chrome.
  2. At the top right, click Profile Profile and then Passwords Passwords.
  • If you can’t find the Passwords icon, at the top right of your screen, click More More and then Settings and then Autofill and then Password Manager.


Edit: To the right of the website, click More More and then Edit password.

Customer Replay


I think I figured out why it wasn't working--I hadn't filled in the username in Dashlane

author


Got it, I am glad you were able to log in
Do you still need instructions on how to synchronize your account?

Customer Replay


No, thanks, I think I've got it. I should have contacted you long ago, I've been so frustrated paying for the app and then not able to use it smoothly
So thank you
I'm going to go now

author


My pleasure!
I am glad your issue has been resolved!

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