Updated: March 24, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I have an LG washer that is not filling up with water

I do not have an error message just does not fill but will spin

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

ok, the door engages and no water comes out but it will start the spin cycle.
Make sense?

What is the model of your washer?

Customer Replay

Inveter Direct Drive true balance


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Is it a new washer?

Customer Replay

A year and a half old

Ok, how long ago was it cleaned, *****?

Customer Replay

i don’t think it has, I did check the water hose going from the unit into the drain and that was open. Were else can I check?

Well, in that case, my first recommendation will be empty the drum and add cleaning product.
Note: for the most effective results, LG recommends using a washing machine tub cleaner.
And then start a machine to clean it.
However, let's check 2-3 alternatives before we go to this, ok?

Customer Replay


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Ok, first, let's go to Water Taps.

Customer Replay


  1. Turn them both off
  2. Wait 2 minutes
  3. Turn them back, so they are fully open
    And after that check your washer again.

Let me know about the results.

Customer Replay

turn off

Customer Replay

Ok, turned it back on. What do you want me to do next

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Now, try to start your washer without clothing in it to see if it starts filling with water.
And let me know how everything is going.

Customer Replay

making nose for water and spin cycle is starting with no water
spin cycle on
Water is now running

In that case, you need to check the water inlet filters, *****.
However, if you damage it, you may need to replace the whole part. So, your issue requires help from a repairman, who can review the problem in person. I would highly recommend not trying and fixing the issue yourself, as it needs to be done by a professional.
Please provide me with the area you're living in so that I can provide you with contacts for the best repair services near you!

Customer Replay

elk River, mn

Ok, and zip code?

Customer Replay


Ok, thank you.
Call one of these numbers:
+1 763-390-6267
+1 612-930-2349
They both should be open right now let me know how everything is going, *****.

Customer Replay

Thanks for your help!!

You're welcome!
Is there anything else I can do for you today?

Customer Replay

Nope where good

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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