I have a Siemens WG54G201GB washibg machine and can't get it to run.
Hello, thank you for using Howly.
Can you please send me a photo of your Siemens device panel?
It is also possible to send the pictures to our mailbox from your phone. Here it is: help@howly.com
Sorry No. Its just showing 1400 3.50 and the triangle is flashing.
What troubleshooting have you done so far?
That will make things much easier for me so that we don't repeat the same steps you did before.
I have checked that the cold water feed tap is on .
Could you please tell me when and how did the problem occur?
It was installed on Thursday and I wanted to do a load of washing today as it looks to be a good drying day. Intially I think the child lock was on. Turned that off and started the programme. The washing looked to be dry so stopped it pulled the machine out to check that cold water feed tap was turned on.
Is there any chance that '3' in your error code is actually 'E'?
If you could take a photo on your phone and show me the panel it would help a lot
Don't think there is an error code displayed.
Noted
Have you tried to turn the machine off and back on so far?
Not on the power socket, Shall I do that now?
Yes please and tell me if the issue remains, let it be unplugged for 60 secs
OK
Display still shows 1400 3.50 and triangle flashing.
Are you talking about that type or triangle?
It's the triangle above the start/pause button.
Thank you for clarifying.
Regarding your explanations, the machine is on the Eco 40-60 programme and the flashing triangle means the programme can be started or continued.
Please make a good press on Start button to turn the programme on if that's what you wanted to do in the first place as you've said
OK, machine bleeped but nothing has happened.
What do you see on the screen now?
Same as before:-3.50 1400 and flashing triangle.
Do you see this icon on the screen?
No
Noted
Maybe there's any chance you can send me a picture of the display to see the whole situation?
Can't do that but I'll run down and see what the current display is.
Ok, please take a good look that there's no key icon on the screen
No key icon. Display had gone dark but when I pressed start 1400, 3.50 and flashing triangle came up.
Noted
Try to choose any other programme that you'd like to and start the machine. Tell me how it goes please
Ok.
Put it on mixed fabrics. 1400, 1:00 and flashing triangle but still won't start.
Can you please elaborate if it's your first time when you try to use it?
Yes
You might hold the start button down too short or too long.
To start a program, you will need to press and hold the start button slightly longer than the other buttons on the washing machine, approximately 1 to 2 seconds. A brief press will not be sufficient. If the button is held down too long, a double audible beep will be heard and the washing machine will not start.
Ok I'll try a short push and if no luck a long push.
Please note if the button is held down too long, a double audible beep will be heard and the washing machine will not start.
Good news. Short push started drum rotating and after a few turns I could hear water running.
Great
Maybe you have any additional questions I can help you with now?
Thanks for your help. Clean clothes at last!
Is there anything else I can do for you today?
No thank you, I need a rest now after all that exercise.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thanks again.
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