Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You can't open the battery slot in the remote, right?
You can't open the battery slot in the remote, right?
Customer Reply
yes and I am not sure where to open it
I`ll do my best to help you
Customer Reply
great
Turn the remote control over and you should see the cover and the arrow
Do you see it?
Do you see it?
Customer Reply
yes
Great!
Is there a latch on the cover or not?
Is there a latch on the cover or not?
Customer Reply
no the back cover is full length
Could you send me a photo, please?
Customer Reply
unfortunately at 80 I cannot do this
It`s ok
Can you please specify both the brand and the model of your TV?
Can you please specify both the brand and the model of your TV?
Customer Reply
I think the compartment is on the bottom of the silver face
Got it
Do you have a remote like this?
Do you have a remote like this?
Customer Reply
no mine has a silver face and individual controls light up when any button is pressed
This one?
Customer Reply
bingo yes
Great!
You need to press a little on the back cover and pull at the bottom
You need to press a little on the back cover and pull at the bottom
Customer Reply
it seems to be stuck
Try to put some effort
Customer Reply
do you press on the bottom edge or the liittle arrow
You need to push the cover slightly below the middle and slide it down
Customer Reply
when you say the cover do you mean the front silver cover
The back one, where there are no buttons
Customer Reply
it doesn't work the angled edge at the end seems to stop it sliding
Take your remote control below as well
Customer Reply
great thanks for your help problem solved
Great!
Did you open it?
Did you open it?
Customer Reply
yes i can now change batteries many thanks
I'm glad it worked out for you.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no but well pleased with your help by for now
I am so pleased to see your issue got resolved!
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