Created: January 18, 2023

I have a 58″ ambilight tv which is warning of a low battery on the remote

I am unable to open the battery compartment or find the tv model number but we bought this 12 months ago,there is a small arrow on the back pointing down and it looks as if the batteries are at the bottom which I cannot open can you help.
Last Edit: January 18, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
You can't open the battery slot in the remote, right?
Customer Reply
yes and I am not sure where to open it
Samanta Jones
Samanta Jones Tech Expert & Writer
I`ll do my best to help you
Customer Reply
great
Samanta Jones
Samanta Jones Tech Expert & Writer
Turn the remote control over and you should see the cover and the arrow
Do you see it?
Customer Reply
yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
Is there a latch on the cover or not?
Customer Reply
no the back cover is full length
Samanta Jones
Samanta Jones Tech Expert & Writer
Could you send me a photo, please?
Customer Reply
unfortunately at 80 I cannot do this
Samanta Jones
Samanta Jones Tech Expert & Writer
It`s ok
Can you please specify both the brand and the model of your TV?
Customer Reply
I think the compartment is on the bottom of the silver face
Samanta Jones
Samanta Jones Tech Expert & Writer
Got it
Do you have a remote like this?
Customer Reply
no mine has a silver face and individual controls light up when any button is pressed
Samanta Jones
Samanta Jones Tech Expert & Writer

This one?
Customer Reply
bingo yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
You need to press a little on the back cover and pull at the bottom
Customer Reply
it seems to be stuck
Samanta Jones
Samanta Jones Tech Expert & Writer
Try to put some effort
Customer Reply
do you press on the bottom edge or the liittle arrow
Samanta Jones
Samanta Jones Tech Expert & Writer
You need to push the cover slightly below the middle and slide it down
Customer Reply
when you say the cover do you mean the front silver cover
Samanta Jones
Samanta Jones Tech Expert & Writer
The back one, where there are no buttons
Customer Reply
it doesn't work the angled edge at the end seems to stop it sliding
Samanta Jones
Samanta Jones Tech Expert & Writer

Take your remote control below as well
Customer Reply
great thanks for your help problem solved
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
Did you open it?
Customer Reply
yes i can now change batteries many thanks
Samanta Jones
Samanta Jones Tech Expert & Writer
I'm glad it worked out for you.
Is there anything else I can do for you today?
Customer Reply
no but well pleased with your help by for now
Samanta Jones
Samanta Jones Tech Expert & Writer
I am so pleased to see your issue got resolved!

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