Created: January 18, 2023

I have a 4 year old BISSELL crosswave that has stopped charging when docked

Last Edit: January 26, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
I have a 4 year old BISSELL crosswave that has stopped charging when docked and won’t connect to wifi
is there a service center I can take it to for repair
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****
Do you want me to look for the service center?
Customer Reply
Yes, please
Ivy Davis
Ivy Davis Tech Expert & Writer
Ok, allow me a few minutes, please
By the way, have you tried to reset your crosswave?
Customer Reply
How do I reset?
Ivy Davis
Ivy Davis Tech Expert & Writer
What is the model of your crosswave?
Customer Reply
Cordless max
Model no. 2554Bissel
Ivy Davis
Ivy Davis Tech Expert & Writer
Please try to do the following:
Hold mode button (gear icon) on handle down until you hear 2 beeps (approximately 15 seconds).
Customer Reply
Done
It still won’t connect or charge.
Ivy Davis
Ivy Davis Tech Expert & Writer
Noted!
It looks like a hardware issue that can not be fixed online. *****, may I have your ZIP code so I can find the nearest service center for you?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Thank you!
Please, try to contact BISSELL service via this number --- 8048977910.
Customer Reply
Ok I will thank you
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
No that’s it
Ivy Davis
Ivy Davis Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too!
Ivy Davis
Ivy Davis Tech Expert & Writer
😊

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