Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
I have a 4 year old BISSELL crosswave that has stopped charging when docked and won’t connect to wifi
is there a service center I can take it to for repair
I have a 4 year old BISSELL crosswave that has stopped charging when docked and won’t connect to wifi
is there a service center I can take it to for repair
Nice to meet you, *****
Do you want me to look for the service center?
Do you want me to look for the service center?
Customer Reply
Yes, please
Ok, allow me a few minutes, please
By the way, have you tried to reset your crosswave?
By the way, have you tried to reset your crosswave?
Customer Reply
How do I reset?
What is the model of your crosswave?
Customer Reply
Cordless max
Model no. 2554
Model no. 2554
Please try to do the following:
Hold mode button (gear icon) on handle down until you hear 2 beeps (approximately 15 seconds).
Hold mode button (gear icon) on handle down until you hear 2 beeps (approximately 15 seconds).
Customer Reply
Done
It still won’t connect or charge.
It still won’t connect or charge.
Noted!
It looks like a hardware issue that can not be fixed online. *****, may I have your ZIP code so I can find the nearest service center for you?
It looks like a hardware issue that can not be fixed online. *****, may I have your ZIP code so I can find the nearest service center for you?
Customer Reply
*****
Thank you!
Please, try to contact BISSELL service via this number --- 8048977910.
Please, try to contact BISSELL service via this number --- 8048977910.
Customer Reply
Ok I will thank you
Do you have any additional questions I can help you with?
Customer Reply
No that’s it
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too!
😊
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