I get an error licensing error message KFNV99V 0BE 7
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You as well
Can you tell me where exactly do you see this error?
On my TV screen
What TV do you have?
Sony
Thank you.
When did this error occur?
A few minutes ago. I was watching a program & suddenly this message appeared.
What troubleshooting have you done so far?
I sent feedback but nothing changed
What program were you watching?
A football game. I tried other channels & got the same message
Can you restart your TV and try once again, *****?
I turned the set off for about 5 minutes but the same thing happened
Have you followed this instruction?
- Press the power button on the TV to display the operation menu
- select [Restart] in the menu, and then
- press and hold the power button to restart the TV.
Trying now
Ok, great, can you also tell me is this error appears on YouTube TV?
It's working now. What should I doif this happens again?
In this case, you should always reboot your app or TV, *****
Ok. Thanks
Do you have any additional questions I can help you with?
Not now
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