Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
You as well
Can you tell me where exactly do you see this error?
Customer Reply
On my TV screen
What TV do you have?
Customer Reply
Sony
Thank you.
When did this error occur?
When did this error occur?
Customer Reply
A few minutes ago. I was watching a program & suddenly this message appeared.
What troubleshooting have you done so far?
Customer Reply
I sent feedback but nothing changed
What program were you watching?
Customer Reply
A football game. I tried other channels & got the same message
Can you restart your TV and try once again, *****?
Customer Reply
I turned the set off for about 5 minutes but the same thing happened
Have you followed this instruction?
- Press the power button on the TV to display the operation menu
- select [Restart] in the menu, and then
- press and hold the power button to restart the TV.
- Press the power button on the TV to display the operation menu
- select [Restart] in the menu, and then
- press and hold the power button to restart the TV.
Customer Reply
Trying now
Ok, great, can you also tell me is this error appears on YouTube TV?
Customer Reply
It's working now. What should I doif this happens again?
In this case, you should always reboot your app or TV, *****
Customer Reply
Ok. Thanks
Do you have any additional questions I can help you with?
Customer Reply
Not now
We are glad that you have resolved your issue using Howly!
No comments yet...
Comments