Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
if u can help it would be amazing
everything
everything
When you are trying to access your account, can you see the button "Forgot password"?
Customer Reply
yes we have done all that
on the xbox
i switched the password for it afew years ago it wont accept the new password
to allow me to sign into my games
on the xbox
i switched the password for it afew years ago it wont accept the new password
to allow me to sign into my games
Do you mean that the last time you changed your password was a few years ago and now it doesn’t accept it?
Customer Reply
yes
i have the new password for my account but it wont accept it
i have the new password for my account but it wont accept it
Please, try the following again:
1. Open this link https://account.live.com/password/reset
2. Enter your email address linked to the account
3. Choose where you’d like to send a security code (email or phone number).
4. Once you receive your security code, you’ll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
1. Open this link https://account.live.com/password/reset
2. Enter your email address linked to the account
3. Choose where you’d like to send a security code (email or phone number).
4. Once you receive your security code, you’ll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
Customer Reply
i am just restarting my xbox one after i did the password change
Good, please let me know how it goes
Customer Reply
Thank you so much u just saved me a new xbox hehe Thank you again
Oh, I am glad the issue got resolved :)
Customer Reply
you are hte BEST
It was my pleasure chatting with you!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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