Created: January 19, 2023

I forgot my hotmail password for my xbox

Last Edit: January 19, 2023
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Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
if u can help it would be amazing
everything
Ivy Davis
Ivy Davis Tech Expert & Writer
When you are trying to access your account, can you see the button "Forgot password"?
Customer Reply
yes we have done all that
on the xbox

i switched the password for it afew years ago it wont accept the new password
to allow me to sign into my games
Ivy Davis
Ivy Davis Tech Expert & Writer
Do you mean that the last time you changed your password was a few years ago and now it doesn’t accept it?
Customer Reply
yes
i have the new password for my account but it wont accept it
Ivy Davis
Ivy Davis Tech Expert & Writer
Please, try the following again:
1. Open this link https://account.live.com/password/reset
2. Enter your email address linked to the account
3. Choose where you’d like to send a security code (email or phone number).
4. Once you receive your security code, you’ll be prompted to choose a new password and enter it twice. Passwords should be at least 8 characters long and should contain a mix of upper and lowercase letters, numbers, and symbols.
Customer Reply
i am just restarting my xbox one after i did the password change
Ivy Davis
Ivy Davis Tech Expert & Writer
Good, please let me know how it goes
Customer Reply
Thank you so much u just saved me a new xbox hehe Thank you again
Ivy Davis
Ivy Davis Tech Expert & Writer
Oh, I am glad the issue got resolved :)
Customer Reply
you are hte BEST
Ivy Davis
Ivy Davis Tech Expert & Writer
It was my pleasure chatting with you!
I am so pleased to see your issue got resolved!

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