Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Same to you too Ivy
What troubleshooting have you done so far?
Customer Reply
None I just got it 2 days ago
Do you receive any error?
Customer Reply
No every time I go online to the internet it keeps freezing up
Got it, allow me a moment, please.
Customer Reply
Okay
👍
Thank you for waiting! *****, please check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
Thank you for waiting! *****, please check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
Customer Reply
Yes they are
Good. Check to make sure your headset is fully charged.
Customer Reply
It's plugged in
Please make sure that your app is up-to-date.
Customer Reply
It is I just updated it but still freezes up
Thank you for your answer.
Log out of the mobile app, then log back in.
Log out of the mobile app, then log back in.
Customer Reply
Okay
Please let me know the result after that.
Customer Reply
Okay I'll let you know
Thank you. Take your time.
Customer Reply
That so far so good
Very good. Please keep me posted.
Customer Reply
Now how do I get me oculus gear account back
Is the problem persists?
Customer Reply
I believe so let me try it again
Sure.
Customer Reply
Well can u run me thru the process
On the device you set up your Meta account with, go to Meta.com/device, and enter the code from your Oculus.
That'll connect your Meta account to your headset, and you should be good to continue using it like you did before — just with your Meta account instead of a Facebook one.
Is everything clear with the provided instruction?
That'll connect your Meta account to your headset, and you should be good to continue using it like you did before — just with your Meta account instead of a Facebook one.
Is everything clear with the provided instruction?
Customer Reply
It saids no account yet
Did you set up your account earlier, right?
Customer Reply
This isn't my meta account it is my gear account on occlusion account
Got it.
Customer Reply
I'll try that
Please, restart your headset, then connect the Meta Quest mobile app to your headset.
Customer Reply
Ok
It keeps going to my other email address and said's wrong email or password but I just changed my password and it excepted it
It keeps going to my other email address and said's wrong email or password but I just changed my password and it excepted it
Thank you for the provided information.
In this case, please try to uninstall and reinstall your Oculus phone app, and logging out and back in on both devices.
In this case, please try to uninstall and reinstall your Oculus phone app, and logging out and back in on both devices.
Customer Reply
Ok I'll try that
Okay downloading
Okay downloading
Good.
Customer Reply
Than what after install
Please try to log in again.
Customer Reply
Go with my oculus account first then my meta account
Yes, try it, please.
Customer Reply
Still downloading then installing
Got it.
Customer Reply
Okay that got my oculus account back now for my meta account
You restored your Oculus account and now need to restore your Meta account, right?
Customer Reply
Yes
If you remember your Meta account password and want to change it: Go to https://auth.meta.com/settings/security. If you still use an Oculus account and you forgot your password, you can reset it at https://secure.oculus.com/forgot-password
Customer Reply
Okay
Very good!
Is your problem solved?
Is your problem solved?
Customer Reply
I believe so
Thanks
Thanks
Perfect
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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