Updated: May 06, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I can't login to my oculus account on my meta oculus 2

Short summary:

  1. Check to make sure that your headset and mobile phone are connected to the same Wi-Fi network.
  2. Make sure that your headset is fully charged.
  3. Check to make sure that your app is up-to-date.
  4. Log out of the mobile app, then log back in.
  5. If the problem persists, restart your headset and connect the Meta Quest mobile app to your headset.
  6. Try to uninstall and reinstall your Oculus phone app, and log out and back in on both devices.
  7. After installing, try to log in again.
  8. Restore your Oculus account by going to the Meta.com/device website and entering the code from your Oculus.
  9. Restore your Meta account by going to the Meta website and resetting your password if necessary.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Same to you too Ivy

What troubleshooting have you done so far?

Customer Replay

None I just got Oculus 2 days ago

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Do you receive any error?

Customer Replay

No every time I go online to the internet it keeps freezing up

Please check to make sure your headset and mobile phone are connected to the same Wi-Fi network.

Customer Replay

Yes they are

Good. Check to make sure your headset is fully charged.

Customer Replay

It's plugged in

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Please make sure that your app is up-to-date.

Customer Replay

It is I just updated it but still freezes up

Thank you for your answer. Log out of the mobile app, then log back in.

Customer Replay

Okay

Please let me know the result after that.

Customer Replay

Okay I'll let you know

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Thank you. Take your time.

Customer Replay

That so far so good

Very good. Please keep me posted.

Customer Replay

Now how do I get me oculus gear account back

Is the problem persists?

Customer Replay

I believe so let me try it again

Customer Replay

Well can u run me thru the process

Top answer

On the device you set up your Meta account with, go to Meta.com/device, and enter the code from your Oculus. That'll connect your Meta account to your headset, and you should be good to continue using it like you did before — just with your Meta account instead of a Facebook one. Is everything clear with the provided instruction?

Customer Replay

It saids no account yet

Did you set up your account earlier, right?

Customer Replay

This isn't my meta account it is my gear account on occlusion account

Got it.

Customer Replay

I'll try that

Please, restart your headset, then connect the Meta Quest mobile app to your headset.

Customer Replay

Ok It keeps going to my other email address and said's wrong email or password but I just changed my password and it excepted it

Thank you for the provided information. In this case, please try to uninstall and reinstall your Oculus phone app, and log out and back in on both devices.

Customer Replay

Ok I'll try that Okay downloading

Customer Replay

Than what after install

Please try to log in again.

Customer Replay

Go with my oculus account first then my meta account

Yes, try it, please.

Customer Replay

Still downloading then installing

Got it.

Customer Replay

Okay that got my oculus account back now for my meta account

You restored your Oculus account and now need to restore your Meta account, right?

Customer Replay

Yes

Top answer

If you remember your Meta account password and want to change it: Go to https://auth.meta.com/settings/security. If you still use an Oculus account and you forgot your password, you can reset it at  https://secure.oculus.com/forgot-password

Customer Replay

Okay

Very good! Is your problem solved?

Customer Replay

I believe so Thanks

Perfect Is there anything else I can do for you today?

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Comments

2 comments
S1lverStreak
Invalid Date
That's good to know. I'll keep that in mind
Jordan Cole
Invalid Date
I'm disappointed that the Oculus account login issue took so long to resolve. It caused me a lot of inconvenience and frustration. 😔

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