Updated: April 05, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I can't get YouTube TV working on either of my tvs, when both worked fine before

Getting error "device not found". I can acccess Youtube tv fine on a web browser

Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

same here

What troubleshooting have you done so far?

Customer Replay

not a whole lot except checking to see the problem exists on both tvs and I can access via the web. virtually now help on youtube tv's web page

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Have you tried to remove YouTube TV from your TV and download it back again?

Customer Replay

not sure how you do that

May I have the brand and model of your TV and your TV attachment?

Customer Replay

one is a Panasonic, big screen, don't know the model # with a Chromecast receiver.

Noted! Thank you!

Customer Replay

other tv upstairs also using a chromecast receiver.

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Got it!

  • Please click on the YouTube TV app and select Uninstall.
  • Once it's done, please restart your device and download the app from the Apps tab.

Customer Replay

I'll give it a try.

Please let me know if doesn't work.

Customer Replay

can't even bring up the app on my phone. says "Whoops! something went wrong, tap to retry" doesn't do anything
let me get my wifes phone and see if it works for her

If the app doesn't work on your TV, you need to remove and install it back on your TV.
Not on the phone, *****.

Customer Replay

I don't remember installing it on the tv, let me try

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Sure! Take your time!

Customer Replay

well, things seem to be working now. thanks for your help!

You are welcome!

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