Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
same here
What troubleshooting have you done so far?
not a whole lot except checking to see the problem exists on both tvs and I can access via the web. virtually now help on youtube tv's web page
no*
Noted!
Have you tried to remove YouTube TV from your TV and download it back again?
not sure how you do that
May I have the brand and model of your TV and your TV attachment?
one is a Panasonic, big screen, don't know the model # with a Chromecast receiver.
Noted! Thank you!
other tv upstairs also using a chromecast receiver.
Got it!
I'll give it a try.
Please let me know if doesn't work.
can't even bring up the app on my phone. says "Whoops! something went wrong, tap to retry" doesn't do anything
let me get my wifes phone and see if it works for her
If the app doesn't work on your TV, you need to remove and install it back on your TV.
Not on the phone, *****.
I don't remember installing it on the tv, let me try
Sure! Take your time!
well, things seem to be working now. thanks for your help!
You are welcome!
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