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I cannot create a new paramount plus acct
Short summary:
- Go to paramountplus.com and click on the "TRY IT FREE*" button.
- Choose a subscription plan and click "Continue."
- Enter your full name, email address, and password of your choice, then click "Continue" to finish signing up. Note: Your email address and password will be your Paramount+ login.
- Enter your payment information and click "Start Paramount+." You will not be charged until your free trial period expires.
- Open the Paramount+ app on your TV.
- If you are prompted to sign in, enter the email address and password you used to create your account.
- If the app doesn't load or shows a blue screen with a white circle, try restarting your TV.
- Press and hold the Power button on your Samsung TV for 5 to 8 seconds to restart it.
- Once the TV is back on, relaunch the Paramount+ app.
- If the issue persists, try signing out and signing back in again.
Hello, thank you for using Howly.
Have you ever had an account with Paramount before?
no
Noted!
- Go here -> paramountplus.com and click on TRY IT FREE* (the blue button).
- Choose a subscription plan of your choice, and click "Continue." You'll be prompted to create an account.
- Enter your full name, email address, and password of your choice, then click "Continue" to finish signing up. Note: Your email address and password will be your Paramount+ login.
- You'll be prompted to enter your payment information, then click Start Paramount+. You will not be charged until your free trial period expires.
ok
I signed in on the tv and it went to a blue screen with a white circle in the middle?
Could you please provide me with a photo of a screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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it’s been probably 10 min.
I see now. Try to restart your TV, please.
Then turn it back on and open paramount plus again
sign in again?
Yes, if you see the Sign in option - try to enter your account again.
But just to clarify, you are sure you have followed all the steps provided before and created the account, right?
Yes I think so. It went back to the same screen like it’s loading
Do I need to stay signed in on my phone too?
For now, yes, please
Can you please specify both the brand and the model of your TV?
Samsung. Not sure model. It’s a 75 inch
Thank you
Let's try the next steps:
- Restart your TV.
- Press and hold the Power button on the TV for 5 to 8 seconds to restart the TV.
ok it’s back on
Now, please relaunch the Paramount+ app.
ok
Does the issue still persist?
no I think we have it.
Great!
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