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I can not sign into my Xbox
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
u too
Did you forget the password to Xbox?
no I think someone got into my account and changed it
Do you consider that it was hacked?
It’s not the Xbox one itself it’s only my Xbox live account I can’t get in to
You can recover your account, even if a hacker has changed the password. First try to reset your password. If you previously connected your account with an additional email address and/or a phone number, they'll send your new password there. You don't need to know the current password to reset it.
Reset your password HERE >>> https://account.live.com/password/reset
I don’t have access to the email or phone number anymore
Why?
because I forgot the email I used and the number is to an old number
can u just call me please
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
ok
Did you use this email *****@yahoo.com ?
yes but my Xbox is connected to *****@live.com
May you use this email as a recovery option *****@yahoo.com ?
Yes
Great, use this email when resetting the password.
ok I’ve tried but it tells me wrong password
Did you reset it?
hold on one minute
Sure.
it’s asking for the password to *****@live.com then when I enter what I think is the password it says help us secure your account
But are you able to reset it instead of logging in?
no
Did you open this link HERE >>> https://account.live.com/password/reset ?
no but can I do from right here in the chat or do I need to do it from my web browser
Following that link will open that page in a browser.
Yes, please do it.
it still didn’t work I did everything it said to do and it said that they have received the recovery request and my issue number is *****
Did it say that they will contact you in regard to that recovery issue?
Yes within 24 hours
Good, then wait for their response, please.
Is there anything else I can do for you today?
the last night we waited and it said we didn’t give them enough information even though we have them EVERYTHING Even banking info What more do I need to do
I kindly ask you to wait for another response, then if it will not be successful you can come back and we will see what can be done.
I have like over $2000 in downloadable content on this account I’d really rather not lose it
I am sorry for the situation, but it is better to wait for their reply.
Thank you for your understanding.
Do you have any additional questions I can help you with?
OK how do I get a hold of you after they contact me and give me my information
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
OK, thank you for your help. I will get a hold of you as soon as I hear something.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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