Updated: March 27, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I can not sign into my Xbox

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

u too

Did you forget the password to Xbox?


Customer Replay

no I think someone got into my account and changed it

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Do you consider that it was hacked?

Customer Replay

It’s not the Xbox one itself it’s only my Xbox live account I can’t get in to

You can recover your account, even if a hacker has changed the password. First try to reset your password. If you previously connected your account with an additional email address and/or a phone number, they'll send your new password there. You don't need to know the current password to reset it.
Reset your password HERE >>> https://account.live.com/password/reset

Customer Replay

I don’t have access to the email or phone number anymore

Customer Replay

because I forgot the email I used and the number is to an old number
can u just call me please

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Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Customer Replay


Did you use this email *****@yahoo.com ?

Customer Replay

yes but my Xbox is connected to *****@live.com

May you use this email as a recovery option *****@yahoo.com ?

Customer Replay


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Great, use this email when resetting the password.

Customer Replay

ok I’ve tried but it tells me wrong password

Did you reset it?

Customer Replay

hold on one minute

Customer Replay

it’s asking for the password to *****@live.com then when I enter what I think is the password it says help us secure your account

But are you able to reset it instead of logging in?

Customer Replay


Customer Replay

no but can I do from right here in the chat or do I need to do it from my web browser

Following that link will open that page in a browser.
Yes, please do it.

Customer Replay

it still didn’t work I did everything it said to do and it said that they have received the recovery request and my issue number is *****

Did it say that they will contact you in regard to that recovery issue?

Customer Replay

Yes within 24 hours

Good, then wait for their response, please.
Is there anything else I can do for you today?

Customer Replay

the last night we waited and it said we didn’t give them enough information even though we have them EVERYTHING Even banking info What more do I need to do

I kindly ask you to wait for another response, then if it will not be successful you can come back and we will see what can be done.

Customer Replay

I have like over $2000 in downloadable content on this account I’d really rather not lose it

I am sorry for the situation, but it is better to wait for their reply.
Thank you for your understanding.
Do you have any additional questions I can help you with?

Customer Replay

OK how do I get a hold of you after they contact me and give me my information

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

OK, thank you for your help. I will get a hold of you as soon as I hear something.

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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