Created: December 17, 2022

I can not sign into my Xbox

Last Edit: January 6, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
u too
Samanta Jones
Samanta Jones Tech Expert & Writer
Did you forget the password to Xbox?
Customer Reply
no I think someone got into my account and changed it
Samanta Jones
Samanta Jones Tech Expert & Writer
Do you consider that it was hacked?
Customer Reply
It’s not the Xbox one itself it’s only my Xbox live account I can’t get in to
Samanta Jones
Samanta Jones Tech Expert & Writer
You can recover your account, even if a hacker has changed the password. First try to reset your password. If you previously connected your account with an additional email address and/or a phone number, they'll send your new password there. You don't need to know the current password to reset it.
Reset your password HERE >>> https://account.live.com/password/reset
Customer Reply
I don’t have access to the email or phone number anymore
Samanta Jones
Samanta Jones Tech Expert & Writer
Why?
Customer Reply
because I forgot the email I used and the number is to an old number
can u just call me please
Samanta Jones
Samanta Jones Tech Expert & Writer
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Customer Reply
ok
Samanta Jones
Samanta Jones Tech Expert & Writer
Did you use this email *****@yahoo.com ?
Customer Reply
yes but my Xbox is connected to *****@live.com
Samanta Jones
Samanta Jones Tech Expert & Writer
May you use this email as a recovery option *****@yahoo.com ?
Customer Reply
Yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Great, use this email when resetting the password.
Customer Reply
ok I’ve tried but it tells me wrong password
Samanta Jones
Samanta Jones Tech Expert & Writer
Did you reset it?
Customer Reply
hold on one minute
Samanta Jones
Samanta Jones Tech Expert & Writer
Sure.
Customer Reply
it’s asking for the password to *****@live.com then when I enter what I think is the password it says help us secure your account
Samanta Jones
Samanta Jones Tech Expert & Writer
But are you able to reset it instead of logging in?
Customer Reply
no
Samanta Jones
Samanta Jones Tech Expert & Writer
Did you open this link HERE >>> https://account.live.com/password/reset ?
Customer Reply
no but can I do from right here in the chat or do I need to do it from my web browser
Samanta Jones
Samanta Jones Tech Expert & Writer
Following that link will open that page in a browser.
Yes, please do it.
Customer Reply
it still didn’t work I did everything it said to do and it said that they have received the recovery request and my issue number is *****
Samanta Jones
Samanta Jones Tech Expert & Writer
Did it say that they will contact you in regard to that recovery issue?
Customer Reply
Yes within 24 hours
Samanta Jones
Samanta Jones Tech Expert & Writer
Good, then wait for their response, please.
Is there anything else I can do for you today?
Customer Reply
the last night we waited and it said we didn’t give them enough information even though we have them EVERYTHING Even banking info What more do I need to do
Samanta Jones
Samanta Jones Tech Expert & Writer
I kindly ask you to wait for another response, then if it will not be successful you can come back and we will see what can be done.
Customer Reply
I have like over $2000 in downloadable content on this account I’d really rather not lose it
Samanta Jones
Samanta Jones Tech Expert & Writer
I am sorry for the situation, but it is better to wait for their reply.
Thank you for your understanding.
Do you have any additional questions I can help you with?
Customer Reply
OK how do I get a hold of you after they contact me and give me my information
Samanta Jones
Samanta Jones Tech Expert & Writer
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
Customer Reply
OK, thank you for your help. I will get a hold of you as soon as I hear something.
Samanta Jones
Samanta Jones Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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