Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Did you check your internet connection on your PS?
Did you check your internet connection on your PS?
Customer Reply
I will check it now
thank you
Customer Reply
It says that I am Online
You can try to -reconnect your PS to the internet manually and restart the system
Customer Reply
How do I do that
Can you tell me which PS do you have?
Customer Reply
5
Go to Settings > Network Settings > Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually. Enter the network's name or Service Set Identifier (SSID), passcode, proxy server, and other information. Select Done to proceed
In case you using a wire connection press "Use Lan" instead of "Use Wi-Fi"
In case you using a wire connection press "Use Lan" instead of "Use Wi-Fi"
Customer Reply
I might need to talk to you another time because my Dad knows the password and addresses
He is not here now
He is not here now
If you already using your home Wi-Fi
Customer Reply
Yes
you don’t need to enter the password again
Customer Reply
OK
You can just choose your Wi-Fi network frim the list
Customer Reply
I will try it now
OK
OK
Thank you, *****
Please tell me the result
Please tell me the result
Customer Reply
Do I disconnect from my internet connection which is Virgin4G?
You need to reconnect to it
Customer Reply
It is already connected
Yes, I understand you
Customer Reply
I have not disconnected
But sometimes PS has an issue with access to the PS Network
Customer Reply
Because it's already connected
And you need to reconnect to the internet
Customer Reply
Do disconnect and reconnect?
yes, please
Customer Reply
I have done that
Do you still have an issue with access to the CoD?
Customer Reply
I will try the game again
ok
Customer Reply
It's still the same issue
Ok, *****
Do you see the "lock" icon on the game?
Do you see the "lock" icon on the game?
Customer Reply
When I go to options it goes to the same message
Can you please, make a photo of your screen with that message and send me?
Customer Reply
OK
Thank you
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3567859
Type: image/jpeg
Size: 3567859
I see that your PlayStation requires an update.
Customer Reply
Yes it does
Do you think I need to delete a game to free up space?
Do you think I need to delete a game to free up space?
What comes when you go to the Firmware Update screen?
Customer Reply
Is that in settings?
Yes, it is.
Customer Reply
What is that under? I am in settings
Let me provide you with further steps.
Customer Reply
Thanks
🙏
Open your PS5 settings by selecting the gear icon in the top-right corner.
Scroll down to System.
From System Software, select System Software Update and Settings.
You will see the update in the Update System Software section. Select this and download the update.
Open your PS5 settings by selecting the gear icon in the top-right corner.
Scroll down to System.
From System Software, select System Software Update and Settings.
You will see the update in the Update System Software section. Select this and download the update.
Customer Reply
It says I have the latest version of the system software
Got it.
Please try the following steps:
Navigate to [Settings] > [Network].
Here you will find four options, Choose [Set Up Internet Connection].
Now choose either [Use Wi-Fi] or [Use LAN Cable]
If using Wi-Fi – Enter your existing access point password and continue below.
If using LAN – Continue below.
Choose [Custom] on the next screen.
Select your normal settings for IP Address Settings. If this process was successful.
Please try the following steps:
Navigate to [Settings] > [Network].
Here you will find four options, Choose [Set Up Internet Connection].
Now choose either [Use Wi-Fi] or [Use LAN Cable]
If using Wi-Fi – Enter your existing access point password and continue below.
If using LAN – Continue below.
Choose [Custom] on the next screen.
Select your normal settings for IP Address Settings. If this process was successful.
Customer Reply
Thanks for this. I will try now. My Dad has just come home so he can also help me
You are welcome!
That is great!
Is there anything else I can do for you today?
That is great!
Is there anything else I can do for you today?
Customer Reply
That's all
Have a great day
Have a great day
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
Awesome!
☺
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