Updated: April 06, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I bought call of Duty Modern Warfare but it says when I start to play the game that an update is required

and I need to be signed into a Playstation Network but I think I am already signed in

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Did you check your internet connection on your PS?

Customer Replay

I will check it now

Customer Replay

It says that I am Online

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You can try to -reconnect your PS to the internet manually and restart the system

Customer Replay

How do I do that

Can you tell me which PS do you have?

Customer Replay

5

image


Go to Settings > Network Settings > Set Up Internet Connection > Set Up Manually > Use Wi-Fi > Enter Manually. Enter the network's name or Service Set Identifier (SSID), passcode, proxy server, and other information. Select Done to proceed
In case you using a wire connection press "Use Lan" instead of "Use Wi-Fi"

Customer Replay

I might need to talk to you another time because my Dad knows the password and addresses
He is not here now

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If you already using your home Wi-Fi

Customer Replay

Yes

you don’t need to enter the password again

Customer Replay

OK

You can just choose your Wi-Fi network frim the list

Customer Replay

I will try it now
OK

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Thank you, *****
Please tell me the result

Customer Replay

Do I disconnect from my internet connection which is Virgin4G?

You need to reconnect to it

Customer Replay

It is already connected

Yes, I understand you

Customer Replay

I have not disconnected

But sometimes PS has an issue with access to the PS Network

Customer Replay

Because it's already connected

And you need to reconnect to the internet

Customer Replay

Do disconnect and reconnect?

Customer Replay

I have done that

Do you still have an issue with access to the CoD?

Customer Replay

I will try the game again

Customer Replay

It's still the same issue

Ok, *****
Do you see the "lock" icon on the game?

Customer Replay

When I go to options it goes to the same message

Can you please, make a photo of your screen with that message and send me?

Customer Replay

OK

Customer Replay

Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3567859

I see that your PlayStation requires an update.

Customer Replay

Yes it does
Do you think I need to delete a game to free up space?

What comes when you go to the Firmware Update screen?

Customer Replay

Is that in settings?

Customer Replay

What is that under? I am in settings

Let me provide you with further steps.

Customer Replay

Thanks

🙏
Open your PS5 settings by selecting the gear icon in the top-right corner.
Scroll down to System.
From System Software, select System Software Update and Settings.
You will see the update in the Update System Software section. Select this and download the update.

Customer Replay

It says I have the latest version of the system software

Got it.
Please try the following steps:
Navigate to [Settings] > [Network].
Here you will find four options, Choose [Set Up Internet Connection].
Now choose either [Use Wi-Fi] or [Use LAN Cable]
If using Wi-Fi – Enter your existing access point password and continue below.
If using LAN – Continue below.
Choose [Custom] on the next screen.
Select your normal settings for IP Address Settings. If this process was successful.

Customer Replay

Thanks for this. I will try now. My Dad has just come home so he can also help me

You are welcome!
That is great!
Is there anything else I can do for you today?

Customer Replay

That's all
Have a great day

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Awesome!

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