Created: November 18, 2022

I bought a product on Facebook live

the product does not match the description ( they said their perfumes they are selling are branded but they are fake) . I was just wondering what the regulations are for selling on Facebook live as the seller does not want to refund me the money.
Last Edit: November 18, 2022
Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Have you contacted the seller?
Customer Reply
Yes
Jake Jeong
Jake Jeong Tech Expert & Writer
And what was the reply
Customer Reply
She posted pictures of the the products online , the products are in branded packages howeve
Jake Jeong
Jake Jeong Tech Expert & Writer
Have you asked for a refund?
Customer Reply
however inside the package are fake perfumes
Yes I asked and she said she does not refund at all
is that allowed ?
As a customer I’m sure I have a right of refund if the products does not match the description
Jake Jeong
Jake Jeong Tech Expert & Writer
Issue a refund for something you sold with shipping on Facebook Marketplace

- Tap in the top right of Facebook.
- Tap Marketplace.
- Tap at the top, then tap Your listings.
- Tap View order next to the order you want to refund.
- Scroll down and tap Refund, then tap Refund to confirm.
Customer Reply
it wasn’t market place , she made her own account on Facebook and sells on there
Jake Jeong
Jake Jeong Tech Expert & Writer
Oh, So it is her personal one. I see
Let me check, then
In this case, the only option is to report this page to get it blocked
As a scammer
Customer Reply
Yeahh ok thank you for your help
Jake Jeong
Jake Jeong Tech Expert & Writer
If you wish I can guide how to report this page, *****?