Updated: April 03, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

I bought a product on Facebook live

the product does not match the description ( they said their perfumes they are selling are branded but they are fake) . I was just wondering what the regulations are for selling on Facebook live as the seller does not want to refund me the money.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Have you contacted the seller?

Customer Replay


And what was the reply

Customer Replay

She posted pictures of the the products online , the products are in branded packages howeve

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Have you asked for a refund?

Customer Replay

however inside the package are fake perfumes
Yes I asked and she said she does not refund at all
is that allowed ?
As a customer I’m sure I have a right of refund if the products does not match the description

Issue a refund for something you sold with shipping on Facebook Marketplace

  • Tap in the top right of Facebook.
  • Tap Marketplace.
  • Tap at the top, then tap Your listings.
  • Tap View order next to the order you want to refund.
  • Scroll down and tap Refund, then tap Refund to confirm.
Customer Replay

it wasn’t market place , she made her own account on Facebook and sells on there

Oh, So it is her personal one. I see
Let me check, then
In this case, the only option is to report this page to get it blocked
As a scammer

Customer Replay

Yeahh ok thank you for your help

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If you wish I can guide how to report this page, *****?

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