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I bought a product on Facebook live
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Have you contacted the seller?
Yes
And what was the reply
She posted pictures of the the products online , the products are in branded packages howeve
Have you asked for a refund?
however inside the package are fake perfumes
Yes I asked and she said she does not refund at all
is that allowed ?
As a customer I’m sure I have a right of refund if the products does not match the description
Issue a refund for something you sold with shipping on Facebook Marketplace
- Tap in the top right of Facebook.
- Tap Marketplace.
- Tap at the top, then tap Your listings.
- Tap View order next to the order you want to refund.
- Scroll down and tap Refund, then tap Refund to confirm.
it wasn’t market place , she made her own account on Facebook and sells on there
Oh, So it is her personal one. I see
Let me check, then
In this case, the only option is to report this page to get it blocked
As a scammer
Yeahh ok thank you for your help
If you wish I can guide how to report this page, *****?
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