Hello, thank you for using Howly.
The issue I have run into is that I had a Word document open and I thought I still had it but it appears under "recent files" but I can't open it or find it on my computer
It's a fairly important one which is why I was hoping to retrieve it
additional useful info might be: it's not in the recycling bin
Thanks for the info!
and the steps I found on Google don't work as I can't find these buttons File > Info > Manage Document > Recover Unsaved Documents
Ok, thank you for letting me know your troubleshooting steps!
Do I understand correctly, you saved the file but can't find it, is that correct?
No, I think what happened is that I accidentally closed it without saving it
And while it appears under "Recent" in Word, I can't open it
Understood. You have tried this, yes?
Go to File > Info > Manage Document > Recover Unsaved Documents
It says "This document is either deleted or not currently accessible."
the problem is that I when I go to File, the "Info" option doesn't come up
I am working on an Apple laptop
Thank you for the additional information!
Let's try this again, but with pictures
Follow the instructions on the picture
Select the file, and then select Open.
In the bar at the top of the file, select Save As to save the file.
I don't see the options on the first picture
"Manage document"
it looks very different on my MAc
Got, let’s try a different approach that can work better in this case
I unfortunately don't think there's anything that can be done
I just don't remember closing the document and not saving it
Let's try to not give up, *****
Please let me know when you're done with that so we can go further
the document appears in the list that emerges when I paste that
what shall I do?
It worked!!
Thanks!!
So glad this worked!
Great job!
Thank you so much!
Thanks for your help!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
nope that's it
very glad to have the document back
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