Updated: May 30, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I am trying to install FIRETV Stick on a new TV.

When I reboot the device it starts to load play some music but the shuts down saying on screen: there is something wrong with the network. I made sure my TV is connected to my WIFI.

Short summary:

  1. Check TV Connectivity:
    a. On your TV home screen, navigate to "Settings."
    b. Select "Network."
    c. Scroll to your Wi-Fi network and press the play/pause button on your remote.
    d. Confirm if your network connection is active and displaying the network details.
  2. Reconnect TV to Wi-Fi:
    a. If the network connection is not active, select your Wi-Fi network and reconnect your TV to it.
    b. Follow the on-screen prompts to enter the Wi-Fi password.
    c. Wait for the TV to establish a connection with the Wi-Fi network.
  3. Restart FireStick:
    a. Ensure that your Firestick is powered on.
    b. Press and hold the Play/Pause button and the Select button on your remote simultaneously.
    c. Hold both buttons for several seconds and then release them.
    d. Wait for the Firestick to restart.
  4. Verify Connectivity:
    a. Once the Firestick has restarted, check if the "Home is currently unavailable" message is still displayed on the screen.
    b. If the message is no longer there, proceed to the next step.
    c. If the message persists, try restarting the Firestick again by repeating step 3.
  5. Test Playback:
    a. To ensure that the error has been resolved, try playing some music or a video on your Firestick.
    b. Check if the content plays without any issues.
    c. If the playback is successful, the problem has been resolved.

Hello, thank you for using Howly.
Restarting your Wi-Fi router can help resolve network issues. Power off your router, wait for a few seconds and then power it back on. Give it a moment to establish a connection and then check if your Fire TV Stick can connect to the network.


Have you restarted your router?

Customer Replay

Yes. However, "Home is currently unavailable" is on the screen.

Do you see this message on your Fire TV?

Customer Replay

The message came on the TV Screen. My Fire control does not have a screen.

Understood! Thank you!
Could you please specify what is your TV brand and model?

Customer Replay

LG model 43UP7000PUA

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Top answer

Thank you!
Please, follow these steps to check if your TV is connected to the internet:

  1. Go to Settings on your TV home screen.
  2. Select Network.
  3. Scroll to your Wi-Fi network, then press the play/pause button on your remote to check your network status.
  4. Your network details will display, letting you confirm whether your connection is active.
Customer Replay

OK It will take a few minutes.
The TV was not connected to the network when I did what you requested. So I reconnected it to the WiFi. Then I rebooted the Fire device got the initial music and then the same message : Home is curently unavailable.

*****, please try the following:

  1. Press the Play/Pause button and the Select button on your remote at the same time.
  2. Hold both buttons simultaneously for several seconds and then release them.
    This will restart your FireStick.
Customer Replay

Nothing happened.

Is the Firestick on at the moment?

Customer Replay

No. The same message repeated. I do hear a click when the two buttons on the control are pressed.
I tried the buttons again and the WiFi password came up on the screen. I put in the password and the Fire device now says it is connected at 5 ghz signal strength good quality fair.

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Got it!
Is the "Home is currently unavailable" still on the screen?

Customer Replay


Could you please try to play some music to be sure that the error will not be there?

Customer Replay

Barry Manilow is playing on the TV now. Thanks for your help.

You're most welcome!
Have a great one!

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