Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please take a screenshot of that error?
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Thank you
Please, take a photo of exactly the error message you're receiving on the screen
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Thank you
What troubleshooting have you done so far?
None . The thing is when we bought the Roku kit, we were just watching free channels
Okay, got it
Is the channel you're trying to add paid?
I think so because I love football and tennis
I see
If your current plan is free, as you said, but you want to add a paid channel, it will require a paid subscription or a one-time charge
Maybe a paid subscription will suit me
Okay, noted
I am going through the steps now
Okay, keep my updated
After following all the steps, I am getting to a point were it’s asking for a PIN code and it’s saying it’s invalid
Got you
Can I share with you my login details
No, it is private information which you shouldn't share with anyone. Don't do so, please
I will help you providing with the steps
Here are the steps to change your PIN.
You will see your PINs here. You are able to change, create a new or remove your PINs.
Okay
If you decide you no longer need a PIN you can remove it using the following instructions.
After your PIN preferences are saved, a PIN is no longer required on any of your Roku devices when making purchases, adding channels, or playing content on The Roku Channel.
Please, let me know once you're done
Okay
Thank you
Thank you so much. It has worked
Awesome, I'm glad I could help you
Do you have any additional questions I can help you with?
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