Updated: March 22, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

I am trying to add a sports channel but I am getting a message that I need a Roku player and yet I already have one

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please take a screenshot of that error?

Customer Replay

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Thank you
Please, take a photo of exactly the error message you're receiving on the screen

Customer Replay

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Size: 2375870

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Thank you
What troubleshooting have you done so far?

Customer Replay

None . The thing is when we bought the Roku kit, we were just watching free channels


Okay, got it
Is the channel you're trying to add paid?

Customer Replay

I think so because I love football and tennis

I see
If your current plan is free, as you said, but you want to add a paid channel, it will require a paid subscription or a one-time charge

Customer Replay

Maybe a paid subscription will suit me

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Okay, noted

  1. Press Home button on Roku remote
  2. Scroll and select Streaming Channels to open the Channel Store
    At the top of the Channel Store is a list of featured, new and popular categories to explore. You can enter a keyword in Search Channels to find choices based on the title of a channel. Below that there is a variety of genres to browse.
  3. When you want to learn more about a channel, press OK button on Roku remote on your remote to open the details. In addition to a synopsis and rating, you can preview screenshots of the channel.
  4. If the channel is “paid”, then you can select Buy $X.XX in order to purchase and install the channel.
Customer Replay

I am going through the steps now

Okay, keep my updated

Customer Replay

After following all the steps, I am getting to a point were it’s asking for a PIN code and it’s saying it’s invalid

Customer Replay

Can I share with you my login details

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No, it is private information which you shouldn't share with anyone. Don't do so, please
I will help you providing with the steps
Here are the steps to change your PIN.

  1. Sign in to your Roku account (-----------------------> http://my.roku.com/ <------------------------)
  2. Under PIN preference, select Update
  3. To change an existing PIN, select Change PIN

You will see your PINs here. You are able to change, create a new or remove your PINs.

Customer Replay


If you decide you no longer need a PIN you can remove it using the following instructions.

  1. Sign in to your Roku account
  2. Under PIN preference, select Update
  3. Go to Making purchases and adding channels and select A PIN is not required to make any purchases or add any channels
  4. Go to Parental Controls for The Roku Channel and select Off
  5. Select Save preferences

After your PIN preferences are saved, a PIN is no longer required on any of your Roku devices when making purchases, adding channels, or playing content on The Roku Channel.
Please, let me know once you're done

Customer Replay


Customer Replay

Thank you so much. It has worked

Awesome, I'm glad I could help you
Do you have any additional questions I can help you with?

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