Created: November 29, 2022

I am having difficulty accessing my account

Last Edit: January 6, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
What account can't you access?
Customer Reply
My after pay account
Jolene Haston
Jolene Haston Tech Expert & Writer
What error do you get when you log in?
Customer Reply
It won't access it
Jolene Haston
Jolene Haston Tech Expert & Writer
Have you tried to reset your password?
Customer Reply
yes I just did
Jolene Haston
Jolene Haston Tech Expert & Writer
And what was the result?
Customer Reply
I cant find where to get into my account
I also have been refused cedit lately and I want to get into my account to see why
Jolene Haston
Jolene Haston Tech Expert & Writer
Can you please tell me what problem do you have after changing the password?
Customer Reply
I cant find my account to get into
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks
That is an application
Have you downloaded that?
Customer Reply
no I don't know what that is
Jolene Haston
Jolene Haston Tech Expert & Writer
Customer Reply
What is that I just clicked on it and couldnt get the whole thing
Jolene Haston
Jolene Haston Tech Expert & Writer
After pay logo
Where are you trying to find it, *****
Customer Reply
I cant get the page to scroll
I clicked on what you sent me
Jolene Haston
Jolene Haston Tech Expert & Writer
I see
Can you please name the device you are doing that in?
Customer Reply
a mac computer
Jolene Haston
Jolene Haston Tech Expert & Writer
Thanks
Type its name “after pay” in the search field at the top of Launchpad
Customer Reply
What and where is the launchpad
Jolene Haston
Jolene Haston Tech Expert & Writer
Click the Finder app — it looks like a blue and white face and is located in your Dock.
Select Applications in the left sidebar.
On the top bar of your Mac, select Go and then Applications in the dropdown menu.
There you may try to find After pay
Customer Reply
What is my doc
Jolene Haston
Jolene Haston Tech Expert & Writer
Upper left side of your screen
Customer Reply
Ok I found the finder and went to applications. wrote afterpay in the bar and doesn't work What do i do now
Jolene Haston
Jolene Haston Tech Expert & Writer
Ok
I see
Customer Reply
Didn't find that number on my screen
Jolene Haston
Jolene Haston Tech Expert & Writer
Maybe you haven't installed that
You can sign in here:
https://portal.afterpay.com/au/login-email
Let me know how everything is going.
Customer Reply
Ok I did and was able to get into my account. It says that I have 50 dollars to spend. Is that accurate
Jolene Haston
Jolene Haston Tech Expert & Writer
I guess so

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