Updated: April 02, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

I am having difficulty accessing my account

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What account can't you access?

Customer Replay

My after pay account

image

author

What error do you get when you log in?

Customer Replay

It won't access it

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author

Have you tried to reset your password?

Customer Replay

yes I just did

author

And what was the result?

Customer Replay

I cant find where to get into my account
I also have been refused cedit lately and I want to get into my account to see why

author

Can you please tell me what problem do you have after changing the password?

Customer Replay

I cant find my account to get into

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author

Thanks
That is an application
Have you downloaded that?

Customer Replay

no I don't know what that is

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Customer Replay

What is that I just clicked on it and couldnt get the whole thing

author

After pay logo
Where are you trying to find it, *****

Customer Replay

I cant get the page to scroll
I clicked on what you sent me

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author

I see
Can you please name the device you are doing that in?

Customer Replay

a mac computer

author

Thanks
Type its name “after pay” in the search field at the top of Launchpad

Customer Replay

What and where is the launchpad

author

Click the Finder app — it looks like a blue and white face and is located in your Dock.
Select Applications in the left sidebar.
On the top bar of your Mac, select Go and then Applications in the dropdown menu.
There you may try to find After pay

Customer Replay

What is my doc

author

Upper left side of your screen

image

Customer Replay


Ok I found the finder and went to applications. wrote afterpay in the bar and doesn't work What do i do now

Customer Replay

Didn't find that number on my screen

author

Maybe you haven't installed that
You can sign in here:
https://portal.afterpay.com/au/login-email
Let me know how everything is going.

Customer Replay

Ok I did and was able to get into my account. It says that I have 50 dollars to spend. Is that accurate

author

I guess so

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