Updated: June 07, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

How do I get my Prime videos onto my television

I had Prime videos on my television until my credit card on my account expired and I put the new credit card on my Amazon account

Short summary:

  1. Check if the subscription was renewed.
  2. Open the Amazon Prime app on the TV.
  3. Enter the login information (username and password).
  4. If the TV has someone else's information, find the "Settings" or "My Account" section in the Prime Video app.
  5. Look for the option to "Sign Out" or "De-register" and select it to log out of the previous account.

Hello, thank you for using Howly.
Сould you please tell me, if your subscription was renewed?

Customer Replay

Yes it was

Noted. thank you!
*****, could you please clarify, are you signed into your Amazon Prime account on your TV?


Customer Replay

No I'm not signed in on my TV
I don't know how to do that

Top answer
  • To sign into Amazon Prime on your TV, first, make sure that your TV is connected to the internet.
  • Once it is, open up the Amazon Prime app and enter your login information.
Customer Replay

I can't sign into my television, the last time I only used my phone to get Prime videos

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Can you please tell me if you get any error messages?

Customer Replay

I'm lost I don't know what to do now

*****, can you please tell me if you get any error messages on your TV when you try to sign in?

Customer Replay

First of all I have a used television set with someone else's information programmed in it so I can't sign in with the television

Top answer

To log out of Amazon Prime on a Smart TV, open the Prime Video app, locate "Settings" or "My Account," then find "Sign Out," "De-register," or similar option, and select it to log out of your account.

Customer Replay

I got my Prime videos back thank you so much

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You're most welcome, *****!
Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.
Have a great one!

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