Hello, thank you for using Howly.
Сould you please tell me, if your subscription was renewed?
Yes it was
Noted. thank you!
*****, could you please clarify, are you signed into your Amazon Prime account on your TV?
No I'm not signed in on my TV
I don't know how to do that
I can't sign into my television, the last time I only used my phone to get Prime videos
Can you please tell me if you get any error messages?
I'm lost I don't know what to do now
*****, can you please tell me if you get any error messages on your TV when you try to sign in?
First of all I have a used television set with someone else's information programmed in it so I can't sign in with the television
To log out of Amazon Prime on a Smart TV, open the Prime Video app, locate "Settings" or "My Account," then find "Sign Out," "De-register," or similar option, and select it to log out of your account.
I got my Prime videos back thank you so much
You're most welcome, *****!
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Have a great one!
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